RICARDO CERMENO
Addison,TX
Summary
Adept in bilingual communication and leadership, I significantly enhanced team performance and customer satisfaction at Mesero. Leveraging strong problem-solving and public speaking skills, I spearheaded new hire training, achieving notable improvements in service quality and operational efficiency. My proactive approach and dedication to excellence have consistently driven positive outcomes in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Trainer/Server
Mesero
Addison, TX
07.2024 - 12.2025
- Experience traveling to a new development site, ensuring the training and preparation for new employees before the grand opening.
- Resolved any issues raised by trainees during the training session in a timely manner.
- Explained goals and expectations required of trainees.
- Provided constructive feedback and positive reinforcement to keep trainees motivated.
- Recommended changes or improvements in existing training processes as needed.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Provided exceptional service to high volume of daily customers.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Provided excellent customer service to ensure satisfaction.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
Salesman
Toyota of Grapevine
Grapevine, TX
05.2024 - 07.2024
- Providing the best advice to the customers to buy the vehicle that meets all their needs.
- Meeting sales goals.
- Making sales strategies.
- Negotiated prices and set up contracts to finalize sales agreements.
- Addressed customer questions and concerns regarding products and services.
- Always providing the best experience to the customer.
- Developed and maintained relationships with new and existing clients to increase sales revenue.
- Creating great marketing strategies.
- Engaged casual shoppers to provide information about featured products and recommend merchandise, driving sales opportunities.
- Greeted and assisted customers to foster positive experiences.
Server
Mesero
Addison, TX
10.2023 - 05.2024
- Always interacting with the customers.
- Providing a positive customer experience with fair, friendly, and courteous service
- Worked as a team to achieve goals.
- Checked with guests to get feedback on food served, resolved issues, brought additional items, and refilled beverages.
- Collecting payments by accepting cash and credit cards.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Resolving customer issues and answering their questions.
- Completing side work and maintaining shift responsibilities.
- Describing the menu to the customer in a detailed manner.
- Recognized by management for providing exceptional customer service.
Server
Gekko
Miami, FL
03.2023 - 10.2023
- Providing a positive customer experience with fair, friendly, and courteous service.
- Always interacting with customers.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Brought wine selections to tables with appropriate glasses and poured for customers.
- Displayed enthusiasm and knowledge about the restaurant's menu and products.
- Trained new employees on restaurant procedures and plating techniques.
- Satisfied customers by topping off drinks and offering condiments, napkins, and other items.
- Presented menus and answered questions regarding items.
- Explained menu items, describing ingredients and cooking methods upon request.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
Server-Manager
Bocas Grill
Miami, FL
02.2022 - 03.2023
- Expert in training new employees.
- Always interacting with the customers.
- Providing a positive customer experience with fair, friendly, and courteous service.
- Closing the register and managing the cash payments.
- Helping each customer to satisfy each of their expectations.
- Maintains a safe and clean working environment by complying with procedures, rules, and regulations.
- Doing restaurant inventory every day.
- Making improvements to the running of the business, and developing the restaurant.
- Organizing everything for the next day.
- Resolving customer issues and answering their questions.
- Describing the menu to the customer in a detailed manner.
- Handling customer inquiries and complaints.
- Providing the best restaurant and service experience to the public.
- Resolving customer issues and answering their questions.
Education
High School -
Champagnat School
Caracas, Venezuela01.2020
Colling College
Plano, TXSkills
- Bilingual
- New hire training
- Strong work ethic
- Team support
- Food inspection
- Communication
- Problem solving
- Leadership
- Multitasking
- Organizational skills
- Office performance
- Positive and professional
- Quality control
- Computer skills
- Public speaking
Communication Skills
- Spanish and English.
- Excellent negotiation skills.
- Excellent written and verbal communication skills.
- Confident, articulate, and professional speaking abilities.
- Empathic listener and persuasive speaker.
- Speaking in public or via social media.
- Motivating skills.
Languages
Spanish
Native/ Bilingual
References
- Eric Solorzano, (972) 765-4635
- Sebastian Pulido, (469) 509-9732
- Juan Carlos Gallego, (469) 571-0444
- Sergio Santanilla, (786) 765-7109
Timeline
Trainer/Server
Mesero
07.2024 - 12.2025
Salesman
Toyota of Grapevine
05.2024 - 07.2024
Server
Mesero
10.2023 - 05.2024
Server
Gekko
03.2023 - 10.2023
Server-Manager
Bocas Grill
02.2022 - 03.2023
High School -
Champagnat School
Colling College