Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Ricardo Chavez

Ricardo Chavez

ALABASTER,AL

Summary

Dynamic Batch Support Specialist at Command Alkon Inc, adept at fostering collaboration and delivering exceptional customer service. Expert in troubleshooting complex IT issues, leveraging strong problem-solving abilities to enhance user experience. Successfully onboarded volunteers, enhancing community engagement and resource availability for families. Proven multitasker with excellent communication skills.

Overview

20
20
years of professional experience

Work History

Batch Support Specialist

Command Alkon Inc
09.2005 - Current
  • Developed strong relationships with community partners to expand resources available to participating families and volunteers.
  • Assisted in the onboarding process for new volunteers, ensuring a smooth transition into their roles as mentors.
  • Provide customer-focused IT support, resolving issues related to hardware, software and networks.
  • Handles escalated technical issues that Tier1 support cannot resolve, requiring more in-depth troubleshooting and problem-solving skills.
  • Required to work directly with multiple Scale Computing teams for complex issues, including Product and Engineering, and will be responsible for resolving cases directly from customers and those escalated from the Tier support team.

Education

Associate of Applied Science - Computer Engineering

ITT Technical Institute
Omaha, NE
09-2005

Skills

  • Collaboration
  • Teamwork
  • Customer service
  • Problem-solving
  • Time management
  • Problem-solving abilities
  • Multitasking
  • Verbal and written communication

Languages

Spanish
Full Professional
English
Native or Bilingual

Timeline

Batch Support Specialist

Command Alkon Inc
09.2005 - Current

Associate of Applied Science - Computer Engineering

ITT Technical Institute

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