Summary
Overview
Work History
Education
Skills
Projects
Timeline
Generic

Ricardo Cruz

Fort Worth,TX

Summary

High-energy fitness management professional with a track record of success in strengthening operational procedures, enhancing team productivity, and streamlining processes. Adaptable in changing environments, possesses strategic decision-making skills that allow for effective navigation of challenges and seizing opportunities. Performance-oriented and hardworking, dedicated to creating innovative approaches that drive long-term business success.

Overview

7
7
years of professional experience

Work History

Assistant General Manager

Fitness Connection
08.2022 - Current
  • Analyzed customer feedback data to identify areas of improvement and develop solutions.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Enforced quality assurance protocols to deliver ideal customer experiences.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.

Shift Lead

Andy's Frozen Custard
05.2021 - 08.2022


  • Helped store management meet standards of service and quality in daily operations.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.

Associate

5StarTireShop
04.2017 - 03.2020
  • Assisted with customers, responsible for money management, worked in the company garage changing tires, basic mechanic work.

Education

DotFit Certified- DotFit
10.2022

High school diploma -

Central High School
05.2022

Phlebotomy Certification- NHA
04.2022

Skills

  • Bilingual(speak & write both Spanish and English fluently)
  • Profound knowledge of using Jonas Fitness to create membership contracts, process payments, and cancellations, and document customer service actions
  • Patient, compassionate, and adaptable, and have great active listening skills

Projects

Point of Contact- Assistant General Manager Lead, On multiple occasions I have led my team successfully through times of shift in management. I have consistently been involved in the development of my team and have persevered through countless hardships and have been able to develop my team in meaningful ways.

Timeline

Assistant General Manager

Fitness Connection
08.2022 - Current

Shift Lead

Andy's Frozen Custard
05.2021 - 08.2022

Associate

5StarTireShop
04.2017 - 03.2020

DotFit Certified- DotFit

High school diploma -

Central High School

Phlebotomy Certification- NHA

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Ricardo Cruz