Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ricardo Cruz

Fort Worth,TX

Summary

High-energy fitness management professional with a track record of success in strengthening operational procedures, enhancing team productivity, and streamlining processes. Adaptable in changing environments, possesses strategic decision-making skills that allow for effective navigation of challenges and seizing opportunities. Performance-oriented and hardworking, dedicated to creating innovative approaches that drive long-term business success.

Overview

7
7
years of professional experience

Work History

Assistant General Manager

Fitness Connection
08.2022 - Current
  • Personally generated over $280,000 in sales.
  • Operated a $5million dollar facility
  • Analyzed customer feedback data to identify areas of improvement and develop solutions.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Enforced quality assurance protocols to deliver ideal customer experiences.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.

Shift Lead

Andy's Frozen Custard
05.2021 - 08.2022


  • Helped store management meet standards of service and quality in daily operations.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.

Associate

5StarTireShop
04.2017 - 03.2020
  • Assisted with customers, responsible for money management, worked in the company garage changing tires, basic mechanic work.

Education

DotFit Certified- DotFit
10.2022

High school diploma -

Central High School
05.2022

Phlebotomy Certification- NHA
04.2022

Skills

  • Bilingual(speak & write both Spanish and English fluently)
  • Data Collection
  • Consultative Sales
  • Complaint resolution
  • Scheduling
  • Call Management

Timeline

Assistant General Manager

Fitness Connection
08.2022 - Current

Shift Lead

Andy's Frozen Custard
05.2021 - 08.2022

Associate

5StarTireShop
04.2017 - 03.2020

DotFit Certified- DotFit

High school diploma -

Central High School

Phlebotomy Certification- NHA

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Ricardo Cruz