Ricardo Diaz
Mendota,IL
Summary
Proactive professional with a strong background in organizational leadership and business administration. Known for exceptional conflict resolution and effective communication skills, contributing to improved team performance and enhanced customer experiences.
Overview
9
9
years of professional experience
Work History
Shift Supervisor
Starbucks
Peru, IL
08.2025 - Current
- Supervised daily operations, ensuring smooth workflow and efficient service delivery.
- Managed inventory and restocked supplies to optimize product availability.
- Ensured compliance with safety and health standards during shift operations.
- Resolved customer concerns to improve overall satisfaction.
General Manager
McDonald's
Mendota, IL
05.2017 - 04.2025
- Oversaw daily operations to achieve consistent restaurant performance.
- Managed staff scheduling to ensure optimal labor coverage.
- Implemented inventory management practices to maintain stock levels.
- Addressed customer concerns and feedback to improve overall experience.
- Ensured compliance with health regulations and safety protocols consistently.
- Developed operational strategies to improve workflow and team performance.
Office Associate
Triple Service
Mendota, IL
06.2020 - 01.2021
- Coordinated schedules and appointments for team, ensuring efficient time management.
- Processed incoming and outgoing correspondence accurately, facilitating effective communication.
- Addressed customer inquiries in a friendly manner.
- Maintained organized filing systems for easy access to documents.
- Answered telephone inquiries from customers and vendors, resolving issues and providing information about office operations.
Education
MBA - Organizational Leadership
Colorado Technical University
Colorado Springs, CO04-2027
Bachelor of Science - Business Administration
Colorado Technical University
Colorado Springs, CO03-2026
Skills
- Organizational leadership
- Customer service
- Team building
- Project management
- Inventory management
- Effective communication
- Conflict resolution
- Staff management
- Business administration
Languages
Spanish
Native/ Bilingual
Timeline
Shift Supervisor
Starbucks
08.2025 - Current
Office Associate
Triple Service
06.2020 - 01.2021
General Manager
McDonald's
05.2017 - 04.2025
MBA - Organizational Leadership
Colorado Technical University
Bachelor of Science - Business Administration
Colorado Technical University