Ricardo Estrill
Fruitland Park
Summary
Dynamic professional with extensive experience in customer service and team collaboration. Recognized for strong attention to detail and ability to resolve conflicts effectively. Prepared to leverage expertise in a fast-paced environment to drive customer satisfaction.
Overview
21
21
years of professional experience
Work History
Service Agent
Green light go Avis Budget
Ocala
01.2018 - Current
- Assisted customers with vehicle rentals and returns efficiently.
- Handled customer inquiries through phone and in-person, ensuring timely and accurate responses.
- Processed rental agreements using company software systems.
- Conducted vehicle inspections for cleanliness and damage compliance.
- Addressed customer complaints, improving satisfaction and overall experience.
- Trained new staff on operational procedures and customer service standards, fostering a knowledgeable team.
- Provided accurate information regarding product specifications and pricing.
- Ensured compliance with safety regulations in the workplace.
Service Agent
Avis Budget Group
St Thomas
05.2008 - 11.2018
- Facilitated smooth vehicle rental and return processes, ensuring customer satisfaction.
- Processed rental agreements using company software systems.
- Conducted vehicle inspections for cleanliness and damage compliance.
- Addressed customer complaints effectively, improving overall satisfaction and experience.
- Provided accurate information regarding product specifications and pricing.
- Kept work area clean, organized, secure and free from hazardous conditions.
- Welcomed customers and addressed inquiries to enhance service experience.
Security Officer
Magnum Security
St Thomas
02.2005 - 06.2007
- Inspected buildings and grounds regularly to identify and address suspicious activity.
- Monitored premises to uphold safety and security for all personnel.
- Prepared detailed reports on security incidents and unusual occurrences.
- Assisted guests and staff while projecting professionalism and enhancing overall security.
Education
High School Diploma -
Penn Foster
Scranton, PA08-2017
Skills
- Rental agreement processing
- Customer relationship management
- Vehicle inspection
- Fleet maintenance
- Inventory management
- Data entry
- Problem solving
- Conflict resolution
- Time management
- Team training
- Adaptability
- Customer service
Timeline
Service Agent
Green light go Avis Budget
01.2018 - Current
Service Agent
Avis Budget Group
05.2008 - 11.2018
Security Officer
Magnum Security
02.2005 - 06.2007
High School Diploma -
Penn Foster