Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Ricardo Felix

Lumberton,NC

Summary

Dynamic Tech Service Manager with expertise in sanitation and workplace safety at Fortrex. Proven track record in conducting thorough audits and training staff on best practices, enhancing compliance and reducing incidents. Strong communicator and team player, dedicated to fostering a culture of accountability and continuous improvement in safety protocols.

Overview

11
11
years of professional experience

Work History

Tech Service Manager

Fortrex
04.2019 - Current
  • Conducted regular food safety audits to identify issues and recommend corrective actions.
  • Managed site inspections, ensuring adherence to local, state, and federal safety & food safety standards.
  • Trained and mentored staff on safety & food safety procedures
  • Conducted thorough investigations into workplace incidents, identifying root causes and implementing corrective actions.
  • Improved employee awareness of safety protocols by creating informative presentations, handouts, and visual aids.
  • Facilitated open communication channels between employees and management to address concerns related to workplace safety.
  • Verified that team members wore personal protective equipment.
  • Conducted regular audits and inspections to identify potential hazards and improve safety practices.
  • Conducted routine inspections to ensure compliance with food safety regulations.
  • Trained staff on food safety standards and best practices.
  • Conducted regular audits of sanitation practices to maintain a clean and safe working environment free from potential sources of contamination.
  • Participated in third-party audits of facility operations demonstrating commitment to transparency and adherence to industry standards.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Strengthened communication skills through regular interactions with others.
  • Ensured compliance with sanitation standards and regulations across all operational areas.
  • Developed and implemented cleaning protocols to enhance facility hygiene and safety.
  • Trained staff on proper sanitation practices and equipment usage for optimal performance.
  • Conducted regular inspections to identify sanitation issues and recommend corrective actions.
  • Conducted audits of facility cleanliness, identifying areas for improvement and recommending corrective actions.

Site Manager

PSSI Sanitation
03.2014 - 03.2019
  • Managed sanitation operations, ensuring compliance with health and safety regulations.
  • Led team of sanitation workers, enhancing productivity through effective training and mentorship.
  • Trained staff on best practices for sanitation and safety procedures.
  • Conducted regular inspections to maintain cleanliness standards across facilities.
  • Mentored junior staff, fostering a culture of accountability and teamwork.
  • Collaborated with quality assurance teams to address any sanitation concerns promptly, upholding high standards of cleanliness throughout the facility.
  • Ensured proper use of chemicals and equipment, reducing workplace accidents related to sanitation tasks.
  • Provided guidance to employees on proper personal hygiene practices to reduce the spread of illness within the workplace.
  • Conducted thorough investigations into any reported incidents related to sanitation or cleanliness issues within the facility, ensuring swift resolution.
  • Coordinated with cross-functional teams on projects aimed at improving overall facility conditions and promoting a clean working environment.
  • Maintained detailed records of all sanitation activities in accordance with regulatory requirements and company policies.
  • Improved facility cleanliness by implementing and maintaining sanitation programs and procedures.
  • Managed inventory of cleaning supplies, maintaining adequate stock levels while minimizing costs.
  • Trained and mentored all new personnel to maximize quality of service and performance.
  • Communicated repair needs to maintenance staff.
  • Evaluated employee performance and developed improvement plans.

Education

GED -

Maryland High School
Salisbury, MD
08.2013

Skills

  • Sanitation expertise
  • Strong communication skills
  • Workplace safety practices
  • Cleaning procedures
  • Cross-contamination prevention
  • Chemical handling
  • Sanitation procedures
  • Teamwork and collaboration
  • Good manufacturing practices
  • Inspection protocols
  • Chemical safety
  • Auditing procedures

Languages

Spanish
Professional Working
English
Native or Bilingual

Timeline

Tech Service Manager

Fortrex
04.2019 - Current

Site Manager

PSSI Sanitation
03.2014 - 03.2019

GED -

Maryland High School

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Ricardo Felix