Summary
Overview
Work History
Education
Skills
Timeline
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RICARDO FERIA

GLENDORA,CA

Summary

Driven young man looking for an opportunity to extend my knowledge and experience to help a company grow.

Overview

6
6
years of professional experience

Work History

Office Aid IV

City of Glendora
08.2023 - Current
  • Overseeing clerical tasks, such as sorting and sending mail
  • Keeping a inventory of office supplies and ordering new materials as needed
  • Maintaining files
  • Welcoming visitors to office
  • Answering phone calls
  • Taking and delivering messages
  • Ensuring office runs smoothly.

Extra Help Field Operation Technician

San Gabriel Valley Mosquito and Vector Control
05.2023 - 08.2023
  • Survey assigned area for sources that may produce vectors
  • Inspect sources that produce vectors
  • Identifies vectors in all stages of development
  • Apply pesticides or biological control agents legally
  • Re-inspect treated areas to evaluate effectiveness.

Telemarketer

State Farm
04.2023 - 05.2023
  • Making an average of 40 to 50 outbound and inbound calls per day
  • Establishing excellent sales ability and strong interpersonal skills with confident and persuasive approach
  • Generating a minimum of 10 new leads each day
  • Providing information about available products and services including membership details and purchase advantages
  • Answering calls, taking messages and transferring calls to appropriate individuals.

Field Service Technician

Suburban Water Systems
05.2022 - 04.2023
  • The Field performs installations, service start-ups, and investigative tests; troubleshoots repairs and maintains water mains, hydrants, catch basins and sewerage systems at multiple locations throughout the area
  • Installed new equipment and explained operation and routine maintenance and protocols to customers
  • On-site and off-site installation, repair, maintenance and test tasks
  • Followed safety procedures to avoid injuries in field.

Associate

In N Out Burgers
12.2018 - 04.2021
  • Maximized customer interactions by promptly identifying needs and wants
  • Successfully communicated with all team members to navigate job duties and complete daily tasks
  • Compiled customer feedback and recommended service delivery improvements to management
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.

Telemarketer

State Farm
12.2017 - 12.2018
  • Made an average of 40 to 50 outbound and inbound calls per day
  • Established excellent sales ability and strong interpersonal skills with confident and persuasive approach
  • Generated minimum of 10 new leads each day
  • Provided information about available products and services including membership details and purchase advantages
  • Answered calls, took messages and transferred calls to appropriate individuals.

Education

GENERAL EDUCATION IN PROGRESS -

Citrus College
Glendora, CA

HIGH SCHOOL DIPLOMA -

South Hills High School
West Covina, CA
05.2017

Skills

  • Time Management
  • Customer Service
  • Work Order Management
  • Ability to diagnose and solve problems based on customers' non-technical descriptions
  • Work independently
  • Data Entry
  • Data Collection
  • Microsoft Outlook
  • Filing
  • Microsoft Excel
  • Safety Measures and Policies
  • Accurate Record Keeping
  • Equipment Operation
  • Valve repair

Timeline

Office Aid IV

City of Glendora
08.2023 - Current

Extra Help Field Operation Technician

San Gabriel Valley Mosquito and Vector Control
05.2023 - 08.2023

Telemarketer

State Farm
04.2023 - 05.2023

Field Service Technician

Suburban Water Systems
05.2022 - 04.2023

Associate

In N Out Burgers
12.2018 - 04.2021

Telemarketer

State Farm
12.2017 - 12.2018

GENERAL EDUCATION IN PROGRESS -

Citrus College

HIGH SCHOOL DIPLOMA -

South Hills High School

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