Ricardo Fontanez
Ewing,NJ
Summary
Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to help team. Reliable and dedicated team player with hardworking and resourceful approach.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Patient Service Representative
Capital Health
07.2024 - Current
- Managed patient inquiries and scheduling, ensuring efficient appointment flow.
- Facilitated communication between patients and healthcare providers for improved service delivery.
- Processed insurance verifications and maintained accurate patient records in electronic systems.
- Resolved patient concerns proactively, enhancing overall satisfaction with services provided.
- Mentored new staff on best practices for patient interactions and administrative procedures.
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Used Software to schedule appointments.
- Built and maintained positive working relationships with patients and staff.
Associate - Truck Washer
Blue Beacon Truck Wash
04.2024 - 07.2024
- Greet customers and assess needs to recommend suitable car wash services.
- Increase customer satisfaction by promptly addressing concerns and providing exceptional service.
- Boost efficiency by organizing tools and supplies in an accessible manner, reducing time spent searching for items during shifts.
- Streamline the washing process, minimizing water waste and utilizing eco-friendly cleaning products.
- Deliver high-quality car wash services using high-pressure washers, vacuums and detailing tools.
- Organize vehicle and equipment storage spaces, removing trash and wiping down surfaces.
- Inspect vehicles and equipment for visible damage.
- Achieve customer satisfaction by providing high-quality professional service.
Automotive Body Technician
K & H Automotive
06.2022 - 03.2024
- Provided exceptional customer service through active listening, empathetic communication, and addressing concerns or questions in a timely manner.
- Inspected vehicles to identify and document repair needs.
- Created and reviewed work orders detailing required repairs per shop and manufacturer guidelines.
- Consistently met deadlines for vehicle delivery, ensuring customer satisfaction and minimizing disruptions to their daily lives.
- Maintained shop inventory according to set standards and avoid any inventory discrepancies.
- Contributed to a safe work environment by adhering to safety protocols and properly handling hazardous materials.
- Enforced compliance with safety regulations when operating equipment.
Education
Associate Degree In Nursing - Nursing
Mercer County Community College
Trenton, NJHigh School Diploma -
Ewing High School
Ewing, NJ06.2023
Certificate - Auto Collision
Mercer County Technical Schools Sypek Center
Pennington, NJ06.2023
Skills
- Exceeds in customer service experience
- Quick learner and determined individual willing to learn all aspects of the job
- Excellent communication skills, both written and verbal
- Exceptional time management skills with the ability to multitask
- Teamwork and collaboration
- Proficient computer skills
- Knowledge in the use of many Microsoft office applications including Word and Excel
- Bilingual in Spanish and English
- Knowledge in the car industry
- 2-4 Years with mechanical and body work experience
Certification
Sypek Vocation School, Pennington, NJ.
- Occupational Safety and Health Administration Auto Collision Certificate, 2022.
- Automotive Service Excellence Auto Collision Certificate, 2022.
Timeline
Patient Service Representative
Capital Health
07.2024 - Current
Associate - Truck Washer
Blue Beacon Truck Wash
04.2024 - 07.2024
Automotive Body Technician
K & H Automotive
06.2022 - 03.2024
High School Diploma -
Ewing High School
Certificate - Auto Collision
Mercer County Technical Schools Sypek Center
Associate Degree In Nursing - Nursing
Mercer County Community College