Summary
Overview
Work History
Education
Skills
Timeline
Generic

Christine Mott

Barnegat,NJ

Summary

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Overview

9
9
years of professional experience

Work History

Patient Service Representative

CityMD Urgent Care Center
09.2024 - Current
  • Optimized patient check-in and registration processes utilizing electronic health record systems.
  • Communicated information on services and procedures, bolstering patient comprehension and satisfaction.
  • Collaborated with clinical staff to enhance communication and care coordination.
  • Verified patient insurance eligibility and coverage.
  • Addressed sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
  • Provided outstanding customer service to patients by addressing inquiries and resolving concerns.

Customer Service Representative

TD Bank
09.2017 - 09.2023
  • Resolved customer inquiries promptly, boosting overall satisfaction and retention.
  • Addressed complex customer issues through delivery of tailored solutions that elevated service quality.
  • Resolved customer inquiries concerning product offerings, services, and company information.
  • Fostered comprehensive product expertise to offer customized recommendations aligned with specific customer requirements.
  • Accelerated sales growth through strategic upselling of products and services customized for individual customer needs.
  • Executed customer transactions at point-of-sale to ensure accurate financial handling.

Education

Bachelor of Arts - Business Management

Gettysburg College
Gettysburg, PA

Skills

  • Service excellence
  • Consistently exceeds sales quotas
  • Skilled in resolving conflicts
  • Clear and concise communication
  • Team collaboration

Timeline

Patient Service Representative

CityMD Urgent Care Center
09.2024 - Current

Customer Service Representative

TD Bank
09.2017 - 09.2023

Bachelor of Arts - Business Management

Gettysburg College
Christine Mott