Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
9
9
years of professional experience
Work History
Patient Service Representative
CityMD Urgent Care Center
09.2024 - Current
Optimized patient check-in and registration processes utilizing electronic health record systems.
Communicated information on services and procedures, bolstering patient comprehension and satisfaction.
Collaborated with clinical staff to enhance communication and care coordination.
Verified patient insurance eligibility and coverage.
Addressed sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
Provided outstanding customer service to patients by addressing inquiries and resolving concerns.
Customer Service Representative
TD Bank
09.2017 - 09.2023
Resolved customer inquiries promptly, boosting overall satisfaction and retention.
Addressed complex customer issues through delivery of tailored solutions that elevated service quality.
Resolved customer inquiries concerning product offerings, services, and company information.
Fostered comprehensive product expertise to offer customized recommendations aligned with specific customer requirements.
Accelerated sales growth through strategic upselling of products and services customized for individual customer needs.
Executed customer transactions at point-of-sale to ensure accurate financial handling.