Lisa Lloyd
Benton Harbor,MI
Summary
Dedicated professional with experience in healthcare support, skilled in managing patient interactions and administrative tasks. Known for strong collaboration with teams, adapting to changing needs, and consistently achieving results. Proficient in scheduling, patient communication, and problem-solving, with focus on delivering quality service and ensuring patient satisfaction. Reliable and flexible, contributing effectively to team goals and patient care excellence.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Patient Service Representative
Corewell Health
Benton Harbor, MI
09.2015 - 02.2026
- Managed patient intake processes, ensuring accurate data entry and efficient scheduling.
- Facilitated communication between patients and healthcare providers to enhance service delivery.
- Verified insurance eligibility and coverage for patients.
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Collaborated with multidisciplinary teams to support comprehensive patient care efforts.
- Led initiatives to optimize workflow processes, resulting in improved operational performance.
- Streamlined appointment booking procedures, reducing wait times for patients.
- Implemented feedback mechanisms to identify areas for service improvement and efficiency gains.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
- Used EPIC to schedule appointments.
- Managed patient registration process, confirming data accuracy and completeness.
- Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
- Entered patient demographic and insurance data into electronic medical record system.
- Served as a reliable source of information for patients regarding appointment scheduling, insurance coverage inquiries, and general office policies.
- Assisted with insurance verification tasks, ensuring accurate billing and timely reimbursement for services rendered.
- Took copayments and compiled daily financial records.
- Balanced deposits and credit card payments each day.
- Built and maintained positive working relationships with patients and staff.
- Actively participated in team meetings focused on improving workflows and enhancing overall practice performance.
Retail Sales Associate
Carson's Department Store
Benton Harbor, MI
03.2012 - 09.2015
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Increased sales revenue through effective product recommendations tailored to individual customers.
- Managed cash register, ensuring accurate transactions and safeguarding against losses.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Assisted in visual merchandising to maintain appealing product displays and optimize sales potential.
- Provided exceptional customer service to enhance shopping experience and drive repeat business.
- Trained new associates on store policies, product knowledge, and customer service techniques.
- Processed transactions accurately using point-of-sale systems, ensuring efficient checkout operations.
Administrative Assistant
Plante Moran
Benton Harbor, MI
01.2004 - 08.2015
- Coordinated daily office operations to enhance workflow efficiency.
- Managed executive schedules, ensuring optimal time allocation for key meetings.
- Developed and maintained comprehensive filing systems for improved document retrieval.
- Assisted in preparation of reports and presentations for client engagements.
- Implemented office management procedures that increased administrative productivity.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Oversaw inventory management to ensure adequate supply levels for office needs.
- Established administrative work procedures to track staff's daily tasks.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Managed client correspondence and documentation for tax preparation processes.
- Organized and maintained electronic filing systems to streamline record retrieval.
- Communicated effectively with team members regarding ongoing projects, ensuring all deadlines were met without compromising quality standards.
- Maintained strict confidentiality regarding sensitive client information in accordance with company policies and legal requirements.
- Managed high volumes of paperwork, ensuring timely processing of client documents and maintaining accurate records.
- Completed and filed returns with tax departments at local, state, and federal levels.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
Education
Associate of Science - Paralegal Studies
Purdue Global University
West Lafayette06.2016
High School Diploma -
Benton Harbor High School
Benton Harbor, MI06.1987
Skills
- Service excellence
- HIPAA compliance
- Insurance eligibility verification
- Insurance eligibility assessment
- Understanding physician orders
- Clear and concise communication
- Timely appointment organization
- Accounts receivable management
- Scheduling appointments
- Effective multitasking
- Cash management
- Effective team leadership
- Coordinating diagnostic procedures
- Approachable demeanor
- Reliable time management
Certification
- CHAA, NAHAM - January 2017
Timeline
Patient Service Representative
Corewell Health
09.2015 - 02.2026
Retail Sales Associate
Carson's Department Store
03.2012 - 09.2015
Administrative Assistant
Plante Moran
01.2004 - 08.2015
Associate of Science - Paralegal Studies
Purdue Global University
High School Diploma -
Benton Harbor High School