Summary
Overview
Work History
Education
Skills
References
Languages
Timeline
Generic

Ricardo Garcia

Kalamazoo,MI

Summary

Enthusiastic learner with skills working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin a new challenge with a successful team. Seek to improve and develop myself in any given situation.

Overview

11
11
years of professional experience

Work History

Senior MyHR Experience Specialist

Stryker Corporation
08.2020 - Current
  • Provide a high level of customer service via phone and case management system in verbal and written communication to employees/managers.
  • Triage inquiries regarding Workday system functionality, corporate policies, benefit and leave information, payroll/paycheck questions, recruiting SLMS, and total rewards.
  • Assist employees/managers with questions regarding HR-related processes (i.e. common annual review, annual enrollment, recruiting).
  • Handle confidential and sensitive information (i.e. HIPPA related)
  • Provide training to employees and managers on Workday functionality and HR processes.
  • Create and/or provide feedback on job aids on system functionality.
  • Determine escalation path of more complex customer issues to specialized teams or the appropriate COE for advanced support and follow up as required.
  • Assist employees and managers with myHR portal and Workday system navigation and completing transactions.
  • Enter case and maintain customer contact until the request is resolved and/or transferred to the relevant party to resolve.
  • Direct/educate employees and managers on appropriate online support materials, tools, systems, and /or vendors if applicable.
  • Assisted with onboarding new team members via in-person and online training.
  • Translate systems requests for OUS Workday Spanish language setting.
  • Recognition team members, and help provide feedback in recognition of team members’ accomplishments via Teams channel post.
  • Assist team members as needed with questions or calls, via Teams.
  • Responsible for the weekly “New hire report” sent to all new employees company-wide.
  • Partner with other HR operations teams to help with training, and translations as needed

Powder Coat Painter

Onstaff USA at Stryker Medical
07.2019 - 08.2020
  • Paint a variety of different fabricated parts ensuring quality standards are met
  • Loading and unloading various parts on an overhanging conveyor and making sure certain parts are plugged and stickered
  • When lead loading: making sure the run of parts is in a manageable arrangement for all subsequent positions
  • When unloading do a quality inspection of all finished parts, rerack all parts, and move parts to designated drop-off areas.

Server/Meat Cutter

Kelvin & Co
02.2019 - 08.2019
  • Opening and closing of restaurant, prepping food, smoking meats and lobby for customers
  • Money deposits, ordering enough food for the next day, and general upkeep of products
  • Prepare, serve, and ring up customers.



Crew Trainer and Production Leader

McDonalds
08.2013 - 02.2019
  • Train new employees in safety, production, and quality standards
  • Operate multiple functions in restaurant: register, grill, drive-thru, and associated tasks
  • Quality inspections on food, products, and facility
  • Lead kitchen team during peak hours: assigning tasks, and reorganizing staff when needed
  • Inspect, manage, and dispose of food waste.

Education

Bachelor of Science - Biomedical Sciences

Western Michigan University
04.2024

Honors Student -

Paw Paw High School
05.2015

Skills

Teamwork and Collaboration

Problem-Solving

Reliability

Excellent Communication

Customer Service

References

  • Alayna Smith , Manager, myHR Americas, alayna.smith@stryker.com, (269) 547-7092
  • Ruben Osorio-Sanders, Director, Support Services, Milestone, Ruben.sanderds89@gmail.com (269) 312-5856,


Languages

Spanish
Native or Bilingual

Timeline

Senior MyHR Experience Specialist

Stryker Corporation
08.2020 - Current

Powder Coat Painter

Onstaff USA at Stryker Medical
07.2019 - 08.2020

Server/Meat Cutter

Kelvin & Co
02.2019 - 08.2019

Crew Trainer and Production Leader

McDonalds
08.2013 - 02.2019

Bachelor of Science - Biomedical Sciences

Western Michigan University

Honors Student -

Paw Paw High School

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Ricardo Garcia