Ricardo Garcia
Garfield,NJ
Summary
Energetic Deli Clerk with many years of retail support and service experience. Dedicated to top-notch customer service and providing high-quality products to loyal customers. Knowledgeable of broad range of products, including kosher, and vegan.
Overview
5
5
years of professional experience
Work History
Deli Associate/Assistant Manager
Kefood Superfrest
Glenrock, Nj , N.j
10.2019 - 11.2024
- Talked pleasantly with customers while taking orders and promoted positive image for business.
- Brewed and served coffee and tea with preferred add-ins.
- Organized storage areas to maximize efficiency while keeping products safe from contamination.
- Resolved common and complex issues by determining need of customer and immediately offering favorable solutions, increasing customer satisfaction scores from to.
- Maintained high level of professionalism while interacting with customers and coworkers alike.
- Rotated product on shelves to ensure freshness and quality standards were met.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
- Maintained work areas to reduce potential for illness or injury.
- Resolved customer complaints promptly in a courteous manner in order to ensure customer satisfaction.
- Ensured that all food items were stored at appropriate temperatures according to health code standards.
- Maintained safe food handling practices to prevent germ spread.
- Completed orders by slicing, weighing, packaging and pricing meats and cheeses.
- Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
- Operated slicers, scales, wrappers, grinders, and other equipment to prepare food items for sale.
- Restocked napkins, condiments and utensils at self-service areas during slow periods.
- Cleaned work areas regularly to maintain hygiene standards established by the company.
- Provided customers with fresh product and correct portion size to minimize shrink.
- Received new inventory and rotated stock by dates to keep items fresh and usable.
- Weighed portions accurately using scales for bulk items such as cheese or cold cuts.
- Worked with customers placing large or specialized orders, providing samples, and recommendations and responding to requests.
- Greeted customers, provided excellent customer service, and answered questions regarding deli products.
- Checked expiration dates on packaged goods before placing them on display.
- Checked signage and pricing to verify accurate displays on counters and in cases.
- Stored perishable food items in freezer or refrigerator to protect from spoilage.
- Cleaned utensils, dishes and glasses for customer use.
- Received deliveries from vendors and ensured accuracy of order against invoice.
- Stayed calm and professional in situations and resolved conflicts to customer satisfaction.
- Prepared sandwiches according to customer specifications.
- Scrubbed and polished counters to remove debris and food.
- Closely adhered to food safety and sanitation procedures established by company and regulatory agencies.
- Performed daily opening and closing duties such as cleaning up spills, sanitizing surfaces.
- Checked and recorded refrigerator and freezer temperatures to maintain food quality and freshness.
- Sliced meats and cheeses and weighed deli items for customers.
- Maintained cleanliness of deli area, including tables and counters.
- Stocked shelves with a variety of deli meats and cheeses in accordance with company guidelines.
- Sanitized and kept work areas tidy by cleaning surfaces, equipment, and floors, removing trash and maintaining machinery.
- Organized ingredients and restocked supplies to prepare for busy periods.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Completed day-to-day duties accurately and efficiently.
Education
High School Diploma -
Luis Muñoz Marin
Bayamon,PR04-1970
Skills
- Cooking
- Proper food handling
- Merchandising displays
- Sandwich making
- Stock rotation
- Meat cutting
- Preparing food items
- Cleaning and sanitizing
- Inventory rotation
- Food safety
Timeline
Deli Associate/Assistant Manager
Kefood Superfrest
10.2019 - 11.2024
High School Diploma -
Luis Muñoz Marin