RICARDO GARCIA HERNANDEZ
San Diego,CA
Summary
Experienced with guest services, customer interactions, and tasks in hospitality settings. Utilizes strong organizational and multitasking abilities to maintain efficient operations. Knowledge of effective communication and problem-solving techniques to enhance guest satisfaction.
Overview
4
4
years of professional experience
Work History
Hospitality Clerk
Hospitality Information (HI)
La Jolla, CA
10.2024 - Current
- Managed guest check-ins and check-outs, ensuring efficient front desk operations.
- Collaborated with team members to resolve customer issues and elevate guest satisfaction levels.
- Coordinated communication between departments to streamline service delivery.
- Maintained accurate records of reservations using management systems.
- Displayed strong teamwork skills by supporting colleagues during peak hours or when handling complex issues/tasks that required collaboration.
Aquarium Admission Clerk
Birch Aquarium
La Jolla, CA
06.2024 - Current
- Delivered exceptional customer service, addressing inquiries and resolving issues
- Collaborated with team members to streamline visitor flow during peak hours.
- Assisted with daily operations, including inventory management and customer service.
- Processed visitor transactions using point-of-sale system efficiently.
- Responded to visitor inquiries, providing accurate information about exhibits and programs.
Cashier/Customer Service
Arsenio's Mexican Food
Santa Ana, California
10.2022 - 09.2023
- Bagged, boxed or wrapped products for customers.
- Addressed customer questions and complaints with professionalism.
- Offered customers information about upcoming promotions and available items.
- Leveraged POS system to perform purchase transactions for team members and customers.
- Maintained cash accuracy by working with supervisors to correct deficiencies.
- SANTA ANA, CA
Education
Bachelor of Science - Marine Biology
University of California, San Diego
La Jolla, CA04.2026
Associate of Arts - Liberal Arts: Arts, Humanities, And Communications
Santa Ana College
Santa Ana, California06.2023
Diploma - undefined
Century High School
Santa Ana, California06.2023
Skills
- Customer Service
- Computer literacy
- POS System
- Communication skills
- Teamwork and collaboration
- Front desk operations
- Record keeping
- Conflict management
LANGUAGE
English Native
Spanish Native
Timeline
Hospitality Clerk
Hospitality Information (HI)
10.2024 - Current
Aquarium Admission Clerk
Birch Aquarium
06.2024 - Current
Cashier/Customer Service
Arsenio's Mexican Food
10.2022 - 09.2023
Diploma - undefined
Century High School
Bachelor of Science - Marine Biology
University of California, San Diego
Associate of Arts - Liberal Arts: Arts, Humanities, And Communications
Santa Ana College