Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ricardo Gonzalez

Chino ,CA

Summary

High-energy laborer who can adapt to different work environments, able to successfully completing required tasks in a timely manner, and works well with others. Highly motivated to complete tasks efficiently that follows all safety and company procedures.

Overview

5
5
years of professional experience

Work History

Server Trainer

Yard House Restaurant
01.2022 - Current
  • Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
  • Trained and mentored over 30 new hired servers.
  • Trained new team members on restaurant procedures, menu items, and performance strategies.
  • Instructed servers on proper techniques for taking orders, serving food and providing customer service.
  • Established and maintained positive relationships with trainees to drive successful learning outcomes.
  • Monitored new server performance and offered continuous support throughout training period.
  • Organized and oversaw food service training to educate employees on resetting tables, relaying orders to cooks and upselling food and beverages.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.

Server Trainer

BJ's Restaurant & Brewhouse
02.2021 - 01.2022
  • Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Increased sales significantly by upselling higher-end products to customers.
  • Cultivated warm relationships with regular customers.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Trained and mentored over 20 new hired servers.

Server

Benihana
08.2018 - 03.2020
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Kept accurate inventories and notified management of ordering needs for liquor, beer, wine and bar supplies.
  • Upsold daily specials and beverage promotions to exceed daily sales goals.
  • Developed new signature cocktails to support bar marketing brand and increase profits.

Education

Bachelor of Arts - Economics

San Francisco State University
San Francisco, CA
05.2024

Some College (No Degree) - General Education

Mt San Antonio College
Walnut, CA

High School Diploma -

Don Antonio Lugo High School
Chino, CA
06.2015

Skills

  • Excellent work ethic
  • Strong interpersonal skills
  • Detail-oriented
  • Strong conflict-resolution skills
  • Positive and friendly
  • People-oriented
  • Strong interpersonal skills
  • Conflict-resolution
  • Detail-oriented
  • Tableside service
  • Dining area cleanliness
  • Performance improvement

Timeline

Server Trainer

Yard House Restaurant
01.2022 - Current

Server Trainer

BJ's Restaurant & Brewhouse
02.2021 - 01.2022

Server

Benihana
08.2018 - 03.2020

Bachelor of Arts - Economics

San Francisco State University

Some College (No Degree) - General Education

Mt San Antonio College

High School Diploma -

Don Antonio Lugo High School