Ricardo Gonzalez
Chino ,CA
Summary
High-energy laborer who can adapt to different work environments, able to successfully completing required tasks in a timely manner, and works well with others. Highly motivated to complete tasks efficiently that follows all safety and company procedures.
Overview
5
5
years of professional experience
Work History
Server Trainer
Yard House Restaurant
01.2022 - Current
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
- Trained and mentored over 30 new hired servers.
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Instructed servers on proper techniques for taking orders, serving food and providing customer service.
- Established and maintained positive relationships with trainees to drive successful learning outcomes.
- Monitored new server performance and offered continuous support throughout training period.
- Organized and oversaw food service training to educate employees on resetting tables, relaying orders to cooks and upselling food and beverages.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Server Trainer
BJ's Restaurant & Brewhouse
02.2021 - 01.2022
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Increased sales significantly by upselling higher-end products to customers.
- Cultivated warm relationships with regular customers.
- Checked identification for minimum age for sale of alcoholic beverages.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Trained and mentored over 20 new hired servers.
Server
Benihana
08.2018 - 03.2020
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Kept accurate inventories and notified management of ordering needs for liquor, beer, wine and bar supplies.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Developed new signature cocktails to support bar marketing brand and increase profits.
Education
Bachelor of Arts - Economics
San Francisco State University
San Francisco, CA05.2024
Some College (No Degree) - General Education
Mt San Antonio College
Walnut, CAHigh School Diploma -
Don Antonio Lugo High School
Chino, CA06.2015
Skills
- Excellent work ethic
- Strong interpersonal skills
- Detail-oriented
- Strong conflict-resolution skills
- Positive and friendly
- People-oriented
- Strong interpersonal skills
- Conflict-resolution
- Detail-oriented
- Tableside service
- Dining area cleanliness
- Performance improvement
Timeline
Server Trainer
Yard House Restaurant
01.2022 - Current
Server Trainer
BJ's Restaurant & Brewhouse
02.2021 - 01.2022
Server
Benihana
08.2018 - 03.2020
Bachelor of Arts - Economics
San Francisco State University
Some College (No Degree) - General Education
Mt San Antonio College
High School Diploma -
Don Antonio Lugo High School