Ricardo Guerrero

Here I worked for a Medical Campaign as a customer service representative to find the proper information regarding the status of medical orders, delivery tracking of durable medical equipment, schedule appointments for home health services and find resolution to different claims by our patients.

• Take calls
• Schedule appointments
• Fill up forms

Lead and direct-front customer support teams. Organize and motivate team members in their day-to-day work. Manage and understand data around incoming case volume. Communicate any trends in customer communication or behavior to other departments.

• Reports (worked hours, bonuses, payroll pre-approval)
• Daily work team motivation
• Send general report to Operations Manager