Ricardo Hernandez
Hadley Heating & Air
Dallas,TX
1
Certification
8
years of professional experience
Results-driven technician with a strong background in HVAC systems and remodeling. Known for exceptional customer service and effective collaboration, consistently delivering high-quality workmanship and improving operational efficiency.
Work History
Service Technician
7 Months- Diagnosed HVAC system issues and performed necessary repairs to ensure optimal performance.
- Assisted in routine maintenance tasks, enhancing equipment longevity and efficiency.
- Utilized diagnostic tools to identify malfunctions and recommend appropriate solutions.
- Collaborated with team members to streamline service processes and improve response times.
- Responded promptly to customer inquiries, providing exceptional service and support.
- Maintained cleanliness and organization of tools and work areas to promote safety standards.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Consistently met project deadlines under pressure situations while maintaining high-quality workmanship standards.
- Optimized performance of equipment through expert calibration processes tailored according to specific client requirements.
Remodeler
7 Years- Supervised teams in executing renovations, enhancing workflow efficiency and quality outcomes.
- Developed project timelines, coordinating resources to meet deadlines and budget constraints.
- Implemented process improvements that reduced waste and optimized material usage on job sites.
- Collaborated with clients to design custom layouts, translating visions into actionable plans.
- Maintained comprehensive documentation of project progress, facilitating communication among stakeholders.
- Utilized advanced tools and equipment to complete complex remodeling projects with precision and speed.
- Maintained safe work environments by adhering to proper safety protocols and conducting regular inspections of job sites.
- Worked with employees to manage projects from design to completion.
- Implemented effective communication strategies with clients throughout the remodeling process to maintain transparency and manage expectations.
- Provided exceptional craftsmanship in carpentry work for custom cabinetry installations, built-ins, and other interior features.
- Completed high-impact renovations that increased energy efficiency in homes through insulation upgrades, window replacements, and HVAC system installations.
Parts Specialist
6 Months- Managed inventory control processes to ensure optimal stock levels and accurate product availability.
- Assisted customers in identifying and sourcing automotive parts for various makes and models.
- Collaborated with team members to streamline order fulfillment procedures, enhancing operational efficiency.
- Trained new staff on inventory management systems and customer service best practices.
- Conducted regular audits of parts inventory to maintain accuracy and reduce discrepancies.
- Developed strategic relationships with suppliers to improve product procurement processes.
- Led training sessions focused on enhancing product knowledge among staff, fostering a knowledgeable sales environment.
- Issued parts to technicians to complete customers' repairs.
- Served customers in-store and by telephone to answer questions and place orders.
- Collaborated with service technicians to identify required parts for repairs, minimizing delays and enhancing productivity.
- Maintained a clean and organized work environment, allowing for easy access to frequently used items and efficient completion of tasks.
- Maintained current knowledge of manufacturers' options and parts availability to offer expert support.
- Tracked parts use and charged items to customer accounts for billing.
- Increased customer satisfaction by efficiently managing parts inventory and ensuring timely delivery of orders.
- Operated fork truck to move heavy pallets and containers of parts between vehicles and storage locations.
- Negotiated favorable terms with vendors, securing cost savings without compromising quality or delivery timelines.
- Worked with vendors to place new orders, handle shortage, and resolve defective parts issues.
- Developed strong relationships with suppliers, resulting in better pricing and improved availability of parts.
- Maximized sales opportunities by effectively cross-selling complementary products whenever appropriate during customer interactions.
Education
High School Diploma
TDLR, EPA - HVAC
Skills
Installation and repair
Attention to detail
Preventive Maintenance
Customer service
Valid Driver's license
Punctual and reliable
Flexible and adaptable
Power tool proficiency
Repair techniques
Documentation and reporting
Equipment troubleshooting
OSHA requirements
Diagnostic testing
Service reports
Certification
EPA
TDLR
HVAC APPRENTICE
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Service Technician
Hadley Heating & Air
10.2025 - 05.2026Read More
Parts Specialist
Oreilly Auto Pats
03.2024 - 09.2024Read More
Remodeler
Blue Sky Painting & Remodeling
06.2018 - 06.2025Read More
TechZone
TDLR, EPA from HVAC
Read More
Moises E. Molina High School
High School Diploma
Read More