RICARDO HERNANDEZ
Tampa
Summary
Dedicated professional with over 12 years of experience in parts advisory and warehouse operations. Skilled in streamlining processes and training new team members, contributing to improved efficiency and customer service excellence.
Overview
1
1
Certification
16
16
years of professional experience
Work History
Parts Advisor
JERRY ULM DODGE
Tampa, FL
02.2014 - Current
- Managed parts inventory, ensuring accurate stock levels and timely replenishment.
- Assisted customers in identifying and sourcing OEM and aftermarket parts efficiently.
- Provided excellent customer service through clear communication, swift issue resolution, and thorough knowledge of products and services offered.
- Assisted with training new team members, sharing insights and best practices gleaned from years of experience in the field.
- Maintained a clean and organized workspace, promoting an efficient work environment conducive to productivity and accuracy.
Parts Advisor
LAKELAND DODGE
Lakeland, FL
04.2020 - 09.2022
- Collaborated with service department to provide timely parts support for vehicle repairs.
- Streamlined order processing by implementing new tracking systems for improved accuracy.
- Trained junior staff on parts identification and customer service best practices.
- Analyzed sales trends to optimize inventory purchasing decisions and reduce excess stock.
Warehouse Worker
COURTESY CDJR
Brandon, FL
03.2010 - 02.2014
- Operated forklifts and pallet jacks to efficiently transport materials within warehouse.
- Inspected incoming shipments for accuracy and quality, ensuring compliance with company standards.
- Maintained inventory accuracy through regular cycle counts and stock replenishment activities.
- Collaborated with team members to optimize workflow and improve overall operational efficiency.
Education
High School Diploma -
High School Diploma -
KING HIGH SCHOOL
Tampa, FL05-2006
Skills
- Parts identification
- Parts management
- Ordering parts
- Warranty administration
- Technical aptitude
- Stock control
- Inventory management
- Parts recognition
- Warehouse operations
Certification
CHRYSLER CERTIFIED FOR 5YEARS
Timeline
Parts Advisor
LAKELAND DODGE
04.2020 - 09.2022
Parts Advisor
JERRY ULM DODGE
02.2014 - Current
Warehouse Worker
COURTESY CDJR
03.2010 - 02.2014
High School Diploma -
High School Diploma -
KING HIGH SCHOOL