Ricardo Lessage
Claims Resolution Rep 1 APD Intern
North Miami Beach,Florida
Summary
Motivated Claims Resolution APD Intern, specializing in auto total loss damages, and valuation. Negotiates peaceful resolutions of all claims with emphasis on fairness and thoroughness. Trustworthy and dependable.
Overview
9
9
years of professional experience
2
2
years of post-secondary education
Work History
Claims Resolution Rep 1, APD Intern
LIBERTY MUTUAL INSURANCE COMPANY
North Miami Beach, Florida
01.2021 - Current
- Knowledge of auto physical damage claims, total loss claims handling procedures.
- Investigate and determine coverage of loss.
- Write estimates for personal,and recreational auto repair.
- Explain coverage of loss, assists policyholders with itemization of damages.
- Work with and may coordinate a number of vendor services such as Copart, CCC one solutions, Agero to manage claims.
- Effectively and independently managed workload while exhibiting good judgment.
- Collaborated with team to optimize workflow and achieve objectives.
- Analyzed problems and worked with teams to develop solutions.
Field Technician I
Science Applications International Corporation
Miami, FL
08.2021 - Current
- Hours per week:40+ Hours per week Salary: $42,000
- Provide testing support of various types of airport security equipment
- Collect data manually using company-provided equipment, following strict company procedures
- Conduct operator interviews, evaluate vendor/contractor training
- Provide daily input of activities to site lead(s) promptly
- Use quick thinking to achieve success when in the field.
Security Officer
Allied Universal Security Services
Miami, FL
03.2015 - 11.2020
- Hours per week:40+ Hours per week Salary: $35,000
- Provided access control to TSA equipment and terminal checkpoints
- Used analytical skills to respond to security breaches and emergencies quickly
- Assisted law enforcement with identifying, apprehending, and removing security threats
- Wrote detailed reports on incidents by gathering and analyzing daily operational details
- Supervised employee terminal operations while providing prompt and courteous customer service.
Juvenile Detention Officer
Department of Juvenile Justice
Fort Lauderdale, FL
03.2018 - 07.2018
- Hours per week:40+ Hours per week Salary: $32,000
- Supervised the transfer of detainees to court dates by following strict operational procedures
- Counseled at-risk youths by applying learned conflict resolution techniques in a tactful respectable manner
- Appeared in court as required, provided necessary reports and information
- Gathered and shared information rapidly as directed by statutes, policies, and procedures.
Education
Bachelors - Criminal Justice
Florida International University
Bachelor of Science - Criminal Justice
Florida International University
Miami, FL 08.2020 - 12.2022
Skills
Empathy, Communication, Conflict Resolution, Adaptability, Critical Thinking, Detail Oriented, Interpersonal, Mental Toughness, Decision Making skillsSoftware: Windows, Apple, Microsoft Office: Access, Excel, PowerPoint, Word, Outlook, One DriveLanguages: Haitian Creole
Reporting skills
Documentation abilities
Insurance industry experience
Insurance policy coverage knowledge
Valuation knowledge
CCC One knowledge
Highly motivated
Timeline
Field Technician I
Science Applications International Corporation
08.2021 - Current
Claims Resolution Rep 1, APD Intern
LIBERTY MUTUAL INSURANCE COMPANY
01.2021 - Current
Bachelor of Science - Criminal Justice
Florida International University
08.2020 - 12.2022
Juvenile Detention Officer
Department of Juvenile Justice
03.2018 - 07.2018
Security Officer
Allied Universal Security Services
03.2015 - 11.2020
Bachelors - Criminal Justice
Florida International University