Ricardo Lopez
Weston,FL
Summary
Forward-thinking Senior Specialist equipped with advanced operational and technical knowledge of all things IT. Proven team leader and problem-solver competent in navigating complex situations. Manages assignments, schedules and projects with organized and detail-oriented mindset.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Senior IT Specialist
FedEx
02.2021 - Current
- Led projects by coordinating schedules, organizing resources and delegating work to meet deliverable and timeline requirements.
- Conducted independent technical reviews of current processes and records to proactively identify and correct process and system issues.
- Supported department leadership in implementing new policies, procedures and controls.
- Oversaw work of junior personnel, helping to motivate strong performance and improve overall knowledge with focus on mentoring and coaching.
IT Help Desk Technician
FedEx
02.2018 - 02.2021
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Configured hardware, devices, and software to set up work stations for employees.
Education
Bachelor of Science - I.T/Cyber Security
Florida International University
Miami, FL12.2021
Skills
- Incident Escalation
- Application Deployment
- Installation and Configuration
- Software Deployment Management
- Network Maintenance (LAN, WAN, Patching)
- Security Management (Firewall, Cloud, IoT)
- ESR Experience (Oracle, SAP)
- DNS/DHCP, IP, Active Directory
- Microsoft Office Specialist (MOS) Master
- VoIP Experience (Cisco, Five9)
Certification
- Certified MCAS, MCTS, CompTIA A+, Net+, Sec+.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Senior IT Specialist
FedEx
02.2021 - Current
IT Help Desk Technician
FedEx
02.2018 - 02.2021
Bachelor of Science - I.T/Cyber Security
Florida International University
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