Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Ricardo Ortega

Ricardo Ortega

McAllen

Summary

In my professional career I have given 100% in everything I do. I have adapted, improvised and overcame any situation that was put before me. I always tried to become an asset in the teams I have participated in and kept a positive, and professional demeanor.

Overview

4
4
year of professional experience

Work History

Cashier Lead

Marcos Burgers and more
  • Conversed with customers about experiences, needs and upcoming promotions to maximize brand loyalty
  • Maintained knowledge of policy changes and promotions to better serve customers with current information
  • Engaged customers, built connections and maintained positive attitude.

Head Waiter

Marcos Burgers and more
  • Cultivated pleasant and cooperative work environment for cashiers
  • Listened to customer complaints, resolved issues and escalated complex concerns to assistant manager for resolution
  • Cleared and reset tables after each course and at conclusion of every meal
  • Assisted in food preparation and ensured dining room was ready for service
  • Memorized menu, key ingredients and preparation methods to offer alternatives for dietary restrictions
  • Interacted and conversed with residents during mealtime
  • Quickly addressed and resolved customer concerns, working with management to fix advanced issues.

Safety Officer Supervisor

Limex Sicar
10.2023 - Current
  • Completed workplace safety and hazard inspections.
  • Instructed employees on OSHA standards.
  • Analyzed onsite incidents and instituted precautionary measures to reduce risk and severity of workplace injuries.
  • Participated in safety meetings by answering questions from staff members.
  • Monitored safety practices of new and existing employees.
  • Logging in and out 18 wheeler drivers make sure they are leaving with the correct product & vehicle inspections.


Safety Officer

Limex Sicar
09.2022 - Current
  • Conducted regular safety inspections and audits to identify potential hazards and prevent accidents and injuries.
  • Conducted safety training and education to employees to increase awareness of safety hazards and empower employees to work safely.
  • Inspected worksites, practices, and gear for compliance with established safety standards.
  • Developed and implemented safety policies and procedures to establish clear guidelines for safe work practices and comply with regulations.


Education

Certification - Level-2 security

Triumph Public Highschool
McAllen, TX
06.2022

High School Diploma - General education

Triumph Public Highschool
McAllen, TX
04.2022

Skills

  • Refunds and Exchanges
  • Cash Reconciliation
  • Stock Management
  • Training and Coaching
  • Shift Scheduling
  • Customer Service Management
  • Heavy Lifting
  • Customer Relations
  • Multi-Tasking Skill
  • Positive Attitude
  • Hiring and Orientation
  • Customer Service

Languages

English
Spanish

Timeline

Safety Officer Supervisor

Limex Sicar
10.2023 - Current

Safety Officer

Limex Sicar
09.2022 - Current

Cashier Lead

Marcos Burgers and more

Head Waiter

Marcos Burgers and more

Certification - Level-2 security

Triumph Public Highschool

High School Diploma - General education

Triumph Public Highschool

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Ricardo Ortega