Ricardo Ortega
Windermere,FL
Summary
Proven Security Officer with a solid background at Walt Disney World Resort, adept in incident reporting and superior customer service. Fluent in English and Spanish, excels in emergency response and patrol operations. Demonstrated success in enhancing safety and guest satisfaction, leveraging strong work ethic and reliability to achieve top-notch security outcomes.
Overview
6
6
years of professional experience
Work History
Security Officer
Walt Disney World Resort
05.2023 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
Security Officer
Fadesa
01.2018 - 06.2022
- Conducted regular patrols of key areas to spot and control security concerns.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Checked and verified photo identification prior to granting facility access.
- Reported suspicious activities and persons to law enforcement.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Protected facility and property guests by regularly monitoring surveillance feeds.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
- Regulated vehicle and pedestrian traffic onto building grounds.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
Dog Handler
Royal Pets Market & Resort
08.2020 - 01.2021
- Maintained cleanliness within boarding facilities by regularly sanitizing kennels and play areas to ensure the health of all animals under my care.
- Managed up to 3 dogs of varying breeds and sizes, providing attentive care.
- Transported dogs safely and maintained clean driving record.
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Implemented creative solutions to overcome training obstacles with difficult dogs, ultimately achieving success in modifying undesirable behaviors.
- Demonstrated adaptability in working with different breeds of dogs ranging from small toy breeds to large working breeds effectively understanding their specific needs.
- Provided a safe environment for dogs by conducting thorough evaluations of each animal''s temperament and behavior before handling them.
- Enhanced client satisfaction by providing exceptional care and attention to their dogs during handling sessions.
- Monitored animal health, attention and behavior during training sessions.
- Observed animals during different activities to identify possible illnesses or injuries requiring care.
- Tracked metrics such as overall health, behaviors, and diet to isolate and address concerns.
Education
High School Diploma -
Ridge Community High School
Davenport, FL06.2018
Skills
- Report Writing
- Incident Reporting
- Security Guard License
- General security
- Superior customer service
- Emergency Response
- Patrol operations
- Security Screenings
- Fluent in English and Spanish
- Stationary surveillance
- Work ethic
- Reliable and Responsible
Timeline
Security Officer
Walt Disney World Resort
05.2023 - Current
Dog Handler
Royal Pets Market & Resort
08.2020 - 01.2021
Security Officer
Fadesa
01.2018 - 06.2022
High School Diploma -
Ridge Community High School
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