Ricardo Ortega
Waukegan,IL
Summary
Responsible Technician with excellent troubleshooting, customer service and analytics skills coupled with more than 20 years of experience in multiple maintenance driven jobs. Highly effective in complying with safety requirements. Broad skills in maintenance, equipment analysis, time efficiency and trouble shooting. Enthusiastic individual experienced in analyzing issues on service calls and finding effective solutions. Offering engaging and pleasant personality with expertise in building customer relationships. Outstanding diagnostics repair skills. Detail-oriented team player with a willingness to learn and educate. Ability to handle multiple projects simultaneously with a high degree of efficiency.
Overview
23
23
years of professional experience
Work History
Technician
Waukegan Public Works
Waukegan, IL
12.2023 - Current
- Performed troubleshooting and repair on malfunctioning water meters, curb boxes, water mains and valves.
- Inspected sewer mains with camera equipment to identify areas for causes of water backups.
- Performed monthly sweeps of sewer mains with Vaccon for water back-up prevention.
Commercial Technician
Xfinity Comcast
Libertyville, IL
03.2014 - 08.2022
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Organized work to meet demanding time frames to ensure customer satisfaction.
- Maintained a clean area network.
- Inspected equipment and cables to identify problematic areas preventing optimal equipment operation.
Helicopter Mechanic
United States Marine Corps
Kaneohe, HI
10.2001 - 12.2006
- Followed safety procedures while analyzing issues and working on aircraft.
- Logged maintenance notes regarding status of aircraft repairs.
- Performed work in adherence with aviation regulations and protocols.
- Performance removal and replacement of engines, gearboxes, flight controls systems and rotor systems.
Helicopter Mechanic/ Technical Advisor
ARINC
Al Asad, Iraq
03.2007 - 09.2011
- Followed safety procedures while analyzing issues and working on aircraft.
- Logged maintenance notes regarding status of aircraft repairs.
- Performed work in adherence with aviation regulations and protocols.
- Worked on different types of aircraft for Army and Marine Corps.
- Performance removal and replacement of engines, gearboxes, flight controls systems and rotor systems.
Education
Business Management - Business
Phoenix University
OnlineDiploma - General Studies
Waukegan High School
Waukegan, IL06.2001
Skills
- Issue Analysis and Troubleshooting
- Sewer camera equipment experience
- Vac-con operater experience
- CDL class B
Timeline
Technician
Waukegan Public Works
12.2023 - Current
Commercial Technician
Xfinity Comcast
03.2014 - 08.2022
Helicopter Mechanic/ Technical Advisor
ARINC
03.2007 - 09.2011
Helicopter Mechanic
United States Marine Corps
10.2001 - 12.2006
Business Management - Business
Phoenix University
Diploma - General Studies
Waukegan High School