Ricardo Ortiz
Business Administration
Cutler Bay
Summary
Experienced General Manager with a strong background in customer service, crisis management, and conflict resolution. Skilled in maintaining a safe and organized environment, handling high-pressure situations, and enforcing policies to ensure smooth operations. Adept at surveillance, de-escalation techniques, and team coordination to maintain security and customer satisfaction. Excels in problem-solving and quick decision-making to enhance safety and operational efficiency. Seeking to leverage these skills in a security role at the casino.
Overview
25
25
years of professional experience
3
3
Languages
Work History
General Manager
Dog Charm Pet Grooming
07.2022 - Current
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Developed and implemented strategies to increase sales and profitability.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Pioneered corporate social responsibility program, building community engagement and enhancing brand reputation.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Cultivated strategic partnerships with industry leaders, enhancing brand credibility and access to new customer segments.
- Boosted employee retention by developing comprehensive benefits package and fostering positive work environment.
- Enhanced customer satisfaction with introduction of customer feedback system, leading to service improvements and repeat business.
- Assisted in recruiting, hiring and training of team members.
General Manager
Agrecom
02.2010 - 11.2021
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Developed and implemented strategies to increase sales and profitability.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
English Teacher
Hillcrest School
06.2000 - 04.2004
- Developed innovative lesson plans to engage students in English language learning.
- Prepared and implemented lesson plans covering required course topics.
- Increased student motivation by providing timely feedback and recognizing individual achievements.
- Planned dynamic lessons to increase student comprehension of books and literary concepts.
Education
Bachelor of Arts - Business Administration
Jose Cecilio Del Valle
Tegucigalpa, Honduras 05.2001 -
Skills
- Strong attention to detail
- Surveillance monitoring
- Awareness of body language and behavior patterns
- De-escalation techniques to handle tense situations
- Clear and professional verbal communication
- Customer service experience (handling complaints, difficult people)
- Quick reaction time and decision-making under pressure
- Situational awareness and ability to stay calm under pressure
- Conflict resolution & negotiation
- Policy compliance & rule enforcement
- Incident reporting & documentation
- Crisis management & emergency response
Timeline
General Manager
Dog Charm Pet Grooming
07.2022 - Current
General Manager
Agrecom
02.2010 - 11.2021
Bachelor of Arts - Business Administration
Jose Cecilio Del Valle
05.2001 -
English Teacher
Hillcrest School
06.2000 - 04.2004
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