ADRIAN ROYCE
Indianapolis,IN
Summary
Results-driven sales and service representative with strong conflict resolution and time management abilities. Experienced salesperson focused on driving customer engagement and satisfaction by answering technical concerns and offering service opportunities.
Overview
6
6
years of professional experience
Work History
General Manager
Steel Coated Floors of Indianapolis
03.2023 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Driving Simulator Technician
Speedy Sims
04.2021 - Current
- Support in construction of personal and professional driving simulators for individual sale
- Simulator building responsibilities include sub-component prep and assembly, mechanical and electrical assembly, and full-system assembly
- Overall assistance in simulator production, transport, delivery and installation, as well as aiding with customer support upon installation
Distributor Sales Specialist
Barret Supplies and Equipment
12.2019 - 04.2021
- Generated new business through analysis of assigned territory to identify new customers and markets
- Grew existing accounts through execution of a proactive sales plan with initiatives to include a focus on lost and declining business in existing customer base
- Promoted products to prospects using market research, cold-calling, and responses to requests for quotes
- Delivered sales presentations, negotiated prices, and coordinated the logistics of delivery and retained and serviced over 25 accounts
Sales And Service Representative
Hahn Systems
10.2018 - 12.2019
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service
- Provided information about company products and services and capitalized on upsell opportunities
- Improved operational efficiencies while managing customers’ requests, store inventory, transactions, new purchase orders, and pricing needs
Education
Bachelor of Arts - Organizational Leadership
University of Indianapolis
Indianapolis, Indiana05.2019
Skills
- Client acquisition and retention
- Customer Relationship Management (CRM)
- Goal setting and forecasting experience
- Database management
- Inventory management
- Closing sales
- Strong written and verbal communication
- Excellent time management
- Highly self-motivated
- Strong attention to detail
Timeline
General Manager
Steel Coated Floors of Indianapolis
03.2023 - Current
Driving Simulator Technician
Speedy Sims
04.2021 - Current
Distributor Sales Specialist
Barret Supplies and Equipment
12.2019 - 04.2021
Sales And Service Representative
Hahn Systems
10.2018 - 12.2019
Bachelor of Arts - Organizational Leadership
University of Indianapolis
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