Ricardo Palacio
San Diego,CA
Summary
As a dedicated Security Officer at Guardwest Security, I leveraged my expertise in CCTV surveillance and conflict de-escalation to significantly enhance security measures. Fluent in Spanish, I effectively communicated across diverse groups, ensuring a safe environment. My skills in report writing and incident reporting have been pivotal in maintaining high safety standards.
Overview
2025
2025
years of professional experience
Work History
Security Officer
Guardwest Security
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
- Examined doors, windows and gates to verify security.
- Monitored CCTV cameras and alarm systems for security breaches.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
Security Officer
QXL Security
Phoenix, AZ
10.2022 - 03.2024
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Checked and verified photo identification prior to granting facility access.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Reported suspicious activities and persons to law enforcement.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
- Monitored CCTV cameras and alarm systems for security breaches.
- Examined doors, windows and gates to verify security.
Security Officer
Arizona Protection Agency
Scottsdale, AZ
08.2023 - 12.2023
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Reported suspicious activities and persons to law enforcement.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
- Responded quickly to emergency situations to assess and deflect issues.
- Responded quickly to incidents and assessed active situations for security concerns.
Security Officer
Securitas Security
San Diego, CA
12.2018 - 09.2022
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Reported suspicious activities and persons to law enforcement.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Monitored CCTV cameras and alarm systems for security breaches.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Responded quickly to emergency situations to assess and deflect issues.
Bus Driver
Norfolk State University
Norfolk, VA
10.2007 - 05.2017
- Kept bus interiors clean and tidy to provide comfortable passenger environments.
- Completed pre- and post-trip bus inspections for safe passenger transportation.
- Maintained a clean and sanitary bus interior by regularly inspecting for cleanliness, removing trash, and reporting necessary repairs to management.
- Operated bus and navigation equipment in alignment with company safety, DOT, and local traffic standards and regulations.
- Acted calmly, productively and professionally under pressure for helpful emergency response.
- Ensured timely arrivals and departures by strictly adhering to schedules and effectively managing unforeseen circumstances.
- Collaborated with school staff to coordinate transportation needs for field trips, sporting events, and other extracurricular activities requiring off-site travel.
Transit Bus Operator
Veolia Transportation
Chula Vista, CA
07.2002 - 08.2007
- Maintained a clean and functional vehicle, conducting thorough checks before each shift to ensure operational readiness.
- Operated with safety and skill to avoid accidents and delays.
- Provided passenger assistance, collected fares and offered schedule and route information.
- Assisted passengers with special needs, ensuring a comfortable and accessible transit experience for all riders.
- Finalized daily logs on schedule to update internal records and uphold DOT requirements.
- Greeted customers with friendliness and professionalism, engaging in conversation to build rapport.
- Diffused potential passenger disputes with fairness and professionalism.
Security Enforcement Officer
St Vincent De Paul Village
San Diego, CA
12.2002 - 11.2006
- Collaborated with management to develop effective security policies, ensuring compliance with company standards.
- Provided guidance in the development of evacuation plans, contributing to successful drills and preparedness among staff members.
- Ensured proper documentation was maintained for all reported incidents, facilitating efficient follow-up actions.
- Demonstrated exceptional attention to detail while reviewing security footage for any unusual activity or behavior patterns that could indicate potential risks.
- Enhanced security measures by implementing strict access control procedures and conducting thorough inspections.
- Improved emergency response time with regular training exercises and updating knowledge on safety protocols.
- Monitored CCTV cameras and alarm systems for security breaches.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
Education
GED - General Studies
Chesapeake Adult Education
Chesapeake, VA05.2011
Skills
- Report writing
- Incident reporting
- Security guard license
- General security
- CCTV surveillance
- CCTV monitoring
- Patrol operations
- Conflict de-escalation
- FLUENT IN SPANISH
Timeline
Security Officer
Arizona Protection Agency
08.2023 - 12.2023
Security Officer
QXL Security
10.2022 - 03.2024
Security Officer
Securitas Security
12.2018 - 09.2022
Bus Driver
Norfolk State University
10.2007 - 05.2017
Security Enforcement Officer
St Vincent De Paul Village
12.2002 - 11.2006
Transit Bus Operator
Veolia Transportation
07.2002 - 08.2007
Security Officer
Guardwest Security
GED - General Studies
Chesapeake Adult Education