Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Ricardo Palacios

Chicago,IL

Summary

Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.

Overview

22
22
years of professional experience
1
1
Certification

Work History

General Manager

Mi Amor Hospitality
06.2025 - Current
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.

General Manager

Dell Rooster Restaurant
06.2022 - 05.2025
  • Developed and implemented strategies to increase sales and profitability.
  • Controlled labor hours and inventory costs through hands-on management and proactive changes.
  • Prepared weekly schedules and assigned tasks to staff to maintain organized shift and smooth operations.

Server

Carnivale Chicago
02.2014 - 05.2022
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.

Server

Riva Crab House at Navy Pier
01.2004 - 05.2019


  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.

Education

High School Diploma -

Farragut Career Academy
Chicago, IL
05-2002

Skills

  • Leadership and team building
  • Problem resolution
  • Operations management
  • Team player
  • Efficient multi-tasker

Certification

  • Serve safe, Food Handler Certificate
  • BASSET Alcohol Certification


Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

General Manager

Mi Amor Hospitality
06.2025 - Current

General Manager

Dell Rooster Restaurant
06.2022 - 05.2025

Server

Carnivale Chicago
02.2014 - 05.2022

Server

Riva Crab House at Navy Pier
01.2004 - 05.2019

High School Diploma -

Farragut Career Academy

Similar Profiles

CREATE PROFILE