Summary
Overview
Work History
Education
Skills
Affiliations
Certification
IT Projects / Home Lab
Languages
Timeline
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Ricardo Palomino

Cicero,IL

Summary

Recently CompTIA A+ certified with over 7 years of experience in transportation and logistics. Demonstrated expertise in customer service through various roles, including store associate and bartender, fostering strong problem-solving skills. Skilled in effective communication and teamwork, adept at handling high-pressure environments. Currently pursuing further IT certifications to strengthen qualifications for entry-level IT support positions.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Truck Driver

Bella Intermodal Corp
Chicago, IL
10.2022 - Current
  • Managed time-sensitive routes and adjusted to changing conditions while meeting service expectations.
  • Communicated effectively with dispatchers, customers, and yard personnel to resolve scheduling and delivery issues.
  • Identified and reported vehicle and equipment issues properly to reduce downtime and maintain safety.
  • Maintained accurate logs, documentation, and compliance records with strong attention to detail.
  • Demonstrated reliability, independent decision-making, and strong problem solving in fast-paced environments.

Truck Driver

El Zarco
Bolingbrook, IL
10.2018 - 10.2022
  • Delivered goods to specified destinations on time, meeting delivery schedules.
  • Inspected truck before and after trips, ensuring all safety regulations were followed.
  • Inspected vehicle for safety compliance, maintained accurate logs of working hours, monitored performance, and documented incidents.
  • Communicated with dispatchers regarding pickup and delivery times.
  • Operated 53-foot dry vans and containers for local and regional routes, with experience in Union Pacific, BNSF, and Norfolk Southern rails.

Education

Associate of Arts -

Morton College
Cicero, IL
05-2015

Skills

  • Issue resolution
  • De-escalation
  • Teamwork
  • Customer support
  • Documentation

Affiliations

Hardware troubleshooting

Certification

CompTIA A+ Certified

IT Projects / Home Lab

  • Diagnosed and troubleshot Windows PC issues, including boot problems, drier conflicts, and BIOS related settings.
  • Installed and configured computer hardware, storage devices, and peripherals.
  • Performed software installation, system updates, and basic OS troubleshooting.
  • Troubleshoot with home network and device connectivity.
  • Built familiarity with Windows security settings, device manager, BIOS/UEFI, and system maintenance.

Languages

Fluent in Spanish

Timeline

Truck Driver

Bella Intermodal Corp
10.2022 - Current

Truck Driver

El Zarco
10.2018 - 10.2022

Associate of Arts -

Morton College
Ricardo Palomino