Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Congressional Recognition for Outstanding Community Service at The Annie Silver School
Publishing
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RICARDO PAULINO

New York,NY

Summary

Experienced in project management, problem-solving, and collaboration with a strong dedication to quality and success. Recognized for adaptability and proactive problem-solving skills. Detail-oriented with exceptional communication and project management abilities. Proven track record of efficiently handling multiple tasks in fast-paced environments. Known for proactive issue identification and resolution, process optimization, and supporting team objectives.

Overview

13
13
years of professional experience

Work History

Sales Manager

Macs Lighting
02.2020 - 03.2024
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Led a successful sales team by providing motivational coaching and performance-based incentives.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Increased Sales and Revenue every year by 40%

Medical Front Office

DOWNTOWN WOMEN OB/GYN ASSOCIATES
02.2014 - 12.2015
  • Responsible for file staffing and monitoring
  • Assisted Doctors and Nurses with various daily tasks, such as paperwork and filing
  • Self-motivated, with a strong sense of personal responsibility.
  • Excellent communication skills, both verbal and written.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Organized and detail-oriented with a strong work ethic.
  • Answered Emails from Patients
  • Billing

General Manager

SLIDERS BAR & GRILL
01.2014 - 01.2015

Responsible for scheduling and supervising all employees

  • Worked directly with upper management overseeing bar and kitchen operations
  • Handled food and beverage deliveries for all restaurant orders
  • Increased Business by 25%
  • Decreased Inventory Cost by 30%
  • Developed and implemented strategies to increase sales and profitability.

V.P. Client Services

A1 PERFORMANCE GROUP
06.2011 - 10.2013
  • Negotiated professional baseball contracts for clients throughout North America and Internationally
  • Researched endorsement deals for various clients and agencies
  • Provided scheduling and accommodations for clients
  • Recruit Potential Prospects

Assistant Warehouse Manager

CONTINENTAL SHIPPING
01.2011
  • Supervised all packages being unloaded into warehouse assuring safety and accuracy
  • Organized imported packages according to country of origin while also coordinating all deliveries with receivers

Sales Associate

AMERICAN EAGLE OUTFITTERS
01.2010
  • Met and greeted all customers at head of store
  • Assisted customers with specific clothing requests
  • Categorized packages in storage rooms

Education

Master of Business Administration - Finance

WALDEN UNIVERSITY
Minneapolis, Minnesota
01.2018

Basic Science

SAINT JAMES SCHOOL OF MEDICINE
Bonaire Netherland Antilles
08.2016

Bachelor of Science - Biology

TOURO COLLEGE NYSCAS
New York, NY
01.2015

Skills

  • Bilingual in Spanish and English
  • Approachable demeanor
  • Cross-functional teamwork
  • Customer engagement
  • Strategic issue analysis
  • Prioritization and scheduling
  • Detail-oriented approach
  • Consistently dependable
  • Proficient in handling multiple priorities
  • Analytical reasoning
  • Solution development
  • Maintains focus during challenging circumstances
  • Strong speaking skills
  • Decision-making
  • Cultivate valuable industry connections

Accomplishments

  • Resolved product issue through consumer testing.

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Sales Manager

Macs Lighting
02.2020 - 03.2024

Medical Front Office

DOWNTOWN WOMEN OB/GYN ASSOCIATES
02.2014 - 12.2015

General Manager

SLIDERS BAR & GRILL
01.2014 - 01.2015

V.P. Client Services

A1 PERFORMANCE GROUP
06.2011 - 10.2013

Assistant Warehouse Manager

CONTINENTAL SHIPPING
01.2011

Sales Associate

AMERICAN EAGLE OUTFITTERS
01.2010

Master of Business Administration - Finance

WALDEN UNIVERSITY

Basic Science

SAINT JAMES SCHOOL OF MEDICINE

Bachelor of Science - Biology

TOURO COLLEGE NYSCAS

Congressional Recognition for Outstanding Community Service at The Annie Silver School

Congressional Recognition for Outstanding Community Service at the Annie Silver School

Publishing

Research Publishing 

Awareness of Sexual Transmitted Diseases among High School Students on the Island of Bonaire