Ricardo Ramos
Palm Bay,FL
Summary
Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.
Overview
6
6
years of professional experience
Work History
Wireless Sales Associate
United Wireless- T-Mobile
Viera
01.2025 - Current
- Enhanced customer satisfaction by providing timely and efficient troubleshooting for wireless devices.
- Resolved customer inquiries regarding billing, account management, and technical issues in a professional manner.
- Utilized excellent communication skills when interacting with both colleagues and clientele to ensure a positive experience throughout the sales process.
- Handled daily store operations including opening/closing procedures, cash handling, and general maintenance tasks.
Landscaper Worker
Family Owned
Brentwood, NY
04.2024 - 10.2024
- Maintained grounds by trimming, weeding, and general clean-up.
- Performed planting, watering, mulching, and edging of lawns.
- Removed weeds, hazards, and debris from common pathways to improve usability.
- Trimmed greenery, shrubs, and hedges to maintain uniform appearance.
Car Salesperson
Empire Subaru of Huntington
Huntington, NY
03.2023 - 04.2024
- Greeted customers and provided product information.
- Assisted customers in making informed decisions about the cars they were interested in purchasing.
- Conducted test drives for prospective buyers.
- Developed relationships with potential buyers through phone calls and emails.
- Cultivated strong relationships with clients, resulting in numerous referrals and repeat customers.
Sales Consultant
AT&T
Deer Park, NY
02.2022 - 03.2023
- Listened to customers to understand needs and refer to optimal services.
- Greeted incoming customers and provided expert sales and service to drive revenue.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Cultivated productive relationships with existing customers through exceptional follow-up after sales.
- Handled credit and debit card payment processing to complete purchasing experience.
Real Estate Intern
morari group
Miami, FL
12.2021 - 01.2022
- Appraised property values to assess income potential.
- Monitored fulfillment of purchase contract terms to foster timely completion.
- Obtained agreements from property owners to place properties for sale with real estate firms.
- Generated lists of properties for sale, descriptions and available financing options.
Footwear Sales Associate
Dicks Sporting Goods
Massapequa, NY
02.2019 - 12.2021
- Promoted welcoming environment by acknowledging customer and engaging in conversation to identify footwear needs.
- Operated cash register, scanned items, bagged merchandise and properly handled methods of payment to facilitate accurate sales transactions.
- Presented different categories of shoes and shoe care products and explained features, benefits and technical specs to generate sales.
- Seated customer to measure feet and properly fit with correct size shoes.
- Unloaded truck, stocked merchandise and maintained aisles and product displays to foster neat, clean and organized aisles and sales floor.
- Recommended, selected and helped locate or obtain merchandise based on customer needs and desires.
Stock Coordinator
Aldo Shoes
Massapequa, NY
10.2018 - 01.2019
- Maintained neat, safe and orderly workspace to prevent accidents and injuries.
- Followed proper stock rotation procedures to minimize obsolescence and remove out of date items from sales floor.
- Lifted materials of varied weights on regular basis.
- Received incoming product deliveries and relocated to storage shelves, coolers or bins.
Education
High School Diploma -
Walter G O'connell Copiague High School
Copiague, NY06.2017
Skills
- Time management
- Team building
- Flexible
- Multitasking
- Customer service
- Friendly, positive attitude
Timeline
Wireless Sales Associate
United Wireless- T-Mobile
01.2025 - Current
Landscaper Worker
Family Owned
04.2024 - 10.2024
Car Salesperson
Empire Subaru of Huntington
03.2023 - 04.2024
Sales Consultant
AT&T
02.2022 - 03.2023
Real Estate Intern
morari group
12.2021 - 01.2022
Footwear Sales Associate
Dicks Sporting Goods
02.2019 - 12.2021
Stock Coordinator
Aldo Shoes
10.2018 - 01.2019
High School Diploma -
Walter G O'connell Copiague High School