Crystal Jiang
Flushing
Overview
4
4
years of professional experience
Work History
Wireless Sales Associate
Verizon
05.2021 - 09.2022
- Assisted customers in troubleshooting technical issues.
- Provided detailed product information and make sure customer understands.
- Leveraged knowledge of wireless products, plans, and features to effectively meet customer needs.
Mobile Phone Sales Associate
YiTong Mobile Phone Retail Store
05.2023 - 01.2024
- Increased customer satisfaction by addressing and resolving phone inquiries promptly and professionally.
- Recorded and updated customer information in online systems.
- Assisted customers in selecting suitable mobile plans and devices.
- Facilitated carrier transitions and processed plan changes.
Barista
Moge Tea
03.2024 - 06.2024
- Greeting customers with a friendly demeanor and promptly addressing their needs.
- Cleaned counters, machines, utensils, and seating areas frequently.
- Listened carefully to customer requests and created personalized, delicious beverages.
Front Counter Crew Member
Hey Tea
06.2024 - 01.2025
- Assisted with daily store operations, including opening preparations and equipment cleaning.
- Organized items and ensured accurate beverage preparation, including toppings and cup cleaning.
- Performed back-of-house tasks such as washing, cutting, and marinating fruit, labeling, monitoring inventory, and replenishing supplies.
- Took orders, prepared drinks, and collected payments.
Education
Bachelor of Arts - Design Studies
San Jose State University
San Jose, CA08-2025
Skills
- Patience and empathy
- Product knowledge
- Time management
- Cleaning and sanitizing
- Flexible schedule
- Attention to detail
Languages
English
Chinese (Mandarin)
Timeline
Front Counter Crew Member
Hey Tea
06.2024 - 01.2025
Barista
Moge Tea
03.2024 - 06.2024
Mobile Phone Sales Associate
YiTong Mobile Phone Retail Store
05.2023 - 01.2024
Wireless Sales Associate
Verizon
05.2021 - 09.2022
Bachelor of Arts - Design Studies
San Jose State University
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