Taneem Ahamed khan
Brooklyn,New York
Summary
Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Wireless Sales Associate
Total Wireless
09.2025 - Current
- Upsold customers by recommending accessories and promotions to increase revenue.
- Kept customers and other employees up-to-date on latest devices and technology by performing frequent product demonstrations.
Cell Phone Repair Technician
Nuha Wireless Corp
08.2025 - Current
- Reset and restored mobile operating systems such to factory default settings to correct software-based faults.
- Provided diagnostic estimates for repairs, tracking malfunctions and breakage to draft repair cost estimates.
- Installed replacement batteries, maintaining strict adherence to safety protocols to avoid overheating.
- Offered guidance to consumers on purchasing mobile phone accessories.
Computer Helpdesk Technician
Tech Land BD
02.2021 - 05.2023
- Ensured compliance with company policies regarding data security practices.
- Evaluated software or hardware to recommend improvements or upgrades.
- Configured network settings for routers, switches and other networking devices.
- Documented customer complaints and inquiries for use in technical documentation and bug tracking.
- Performed variety of clerical and administrative duties pertaining to on-site support.
- Assisted customers with password resets, account unlocks, and security settings adjustments.
- Tested repaired and refurbished mobile devices to ensure proper functionality prior to returning them to customers.
- Repaired and replaced broken parts of mobile phones, such as displays, batteries, motherboards and other components.
- Installed, configured and maintained computer hardware, software systems, networks and peripherals.
- Managed inventory of parts and supplies for repair services.
Education
Associate of Science - Cyber Security
Touro University
New York, NY06-2025
High School Diploma -
Willes Little Flower School And College
Dhaka02-2022
Skills
- Network troubleshooting
- Technical support
- Data analysis
- Computer hardware troubleshooting
- Cloud computing
- Project management
- Data security
- Network configuration
- Google drive
- MS office
- Customer service
- Documentation maintenance
- Multitasking Abilities
- Cybersecurity protocols
- Hardware configuration
- Network connectivity
- Testing and debugging
- IT service management
- HelpDesk support
- Customer interaction
- Safe LCD handling
- Battery replacement
- Screen repair
- Component replacement
- Software updates
- Accessory installation
- Sales support
Certification
- Drivers license
Timeline
Wireless Sales Associate
Total Wireless
09.2025 - Current
Cell Phone Repair Technician
Nuha Wireless Corp
08.2025 - Current
Computer Helpdesk Technician
Tech Land BD
02.2021 - 05.2023
High School Diploma -
Willes Little Flower School And College
Associate of Science - Cyber Security
Touro University