Ricardo Rios
Florence,AZ
Summary
Dynamic Owner/Operator at Fathead Fabrication with a proven track record in strategic planning and client relationship management. Enhanced customer satisfaction through exceptional service and streamlined operations, resulting in increased revenue. Skilled in financial management and negotiation, driving profitability while fostering strong client connections.
Overview
18
18
years of professional experience
Work History
Owner/Operator
Fathead Fabrication
01.2008 - 07.2025
- Evaluated company performance against objectives, adjusting strategies as needed to achieve desired results.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Developed business plan, processes and procedures to provide superior [Product or Service] to customers.
- Managed day-to-day business operations.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Maximized revenue by identifying new market opportunities and implementing targeted sales strategies.
- Implemented effective financial management practices, improving cash flow and profitability.
- Assessed income and expenses and adapted plans to improve profit levels.
Education
Certificate - Automotive Welding/Fabrication
WyoTech
06-2007
Skills
- Sales negotiation
- Client relationship management
- Operations management
- Staff training and development
- Strategic planning
- Inventory management
- Negotiation
- Marketing strategy development
- Business planning
- Relationship management
- Accounting principles
- Cost management
- Cashflow management
Timeline
Owner/Operator
Fathead Fabrication
01.2008 - 07.2025
Certificate - Automotive Welding/Fabrication
WyoTech
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