Ricardo Rios/Nieves
Philadelphia,PA
Summary
Processing shipment Ordering money Being the atm custodian Vault audit Cash handlind
Teller line experience with getting appointments and setting appointments . Building relationships having repeat customers. Requesting my services only will show how proud and personal my services were to my customers.
Also helping mentor new hires with my extended work experience and knowledge
Dynamic customer service professional with a clean driving record and valid driver's license, adept at enhancing passenger experiences at UBER/LYFT. Proven ability to manage transactions accurately and streamline processes, resulting in improved service delivery. Recognized for exceptional time management and problem-solving skills, ensuring customer satisfaction in fast-paced environments.
Overview
35
35
years of professional experience
Work History
Driver
UBER/LYFT
04.2020 - Current
- Navigated optimal routes to enhance passenger experience and reduce wait times.
- Ensured vehicle cleanliness and maintenance for safety compliance and reliability.
- Delivered exceptional customer service, addressing passenger inquiries and concerns promptly.
- Managed payment transactions accurately, ensuring seamless fare collection processes.
Customer Service Representative
TD Bank
02.2007 - 12.2019
- Delivered exceptional customer service, addressing inquiries and resolving issues efficiently.
- Managed account transactions accurately, ensuring compliance with banking regulations.
- Trained new staff on customer service protocols and operational procedures.
- Streamlined communication processes between departments to enhance service delivery.
Teller
TD Bank
01.2007 - 12.2019
- Processed customer transactions efficiently, ensuring accuracy in cash handling and record maintenance.
- Assisted customers with account inquiries, providing tailored solutions to enhance customer satisfaction.
- Trained new staff on operational procedures and customer service protocols to maintain high service standards.
- Implemented process improvements that expedited transaction times and reduced customer wait periods.
Customer Service Representative
Banco Popular
01.1991 - 09.1994
Education
Business Administration And Management
CCP Philadelphia
Philadelphia, PA08.2005
Language, Business Administration, Nurse Aid.
Philadelphia Job Corps
Philadelphia, PA10.1999
Associate of Arts -
Vocational School
Puerto Rico 09.1993
High School Diploma -
Maria Cadilla
Puerto Rico 09.1990
Skills
- Time management
- Valid Driver's license
- Customer service
- Clean driving record
Languages
Spanish
Native or Bilingual
Timeline
Driver
UBER/LYFT
04.2020 - Current
Customer Service Representative
TD Bank
02.2007 - 12.2019
Teller
TD Bank
01.2007 - 12.2019
Customer Service Representative
Banco Popular
01.1991 - 09.1994
Business Administration And Management
CCP Philadelphia
Language, Business Administration, Nurse Aid.
Philadelphia Job Corps
Associate of Arts -
Vocational School
High School Diploma -
Maria Cadilla