Ricardo Rivera
Grant
Summary
Efficient and detail-oriented operations specialist with 12 years of experience in organization and administrative support across various sectors. Proven record of accomplishment in managing workflows, generating detailed reports, and ensuring compliance with sensitive information protocols. Skilled in utilizing advanced technology and software for operational efficiency, with a solid foundation in business and organizational leadership. Committed to enhancing operational efficiency and delivering exceptional service.
Overview
12
12
years of professional experience
Work History
Independent Contractor
Lopez Air Duct
Palm Bay, FL
08.2020 - 10.2023
- Provided maintenance and cleaning of entire residential and commercial HVAC systems.
- Inspected, replaced, and provided cleaning to air ducts with a Rotobrush cleaning machine.
- Provided logistic reports on equipment and clients a detailed description of the cleaning process.
- Generated receipts and processed transactions.
Triage Work-study
US Department of Veterans Affairs
Guaynabo, PR
01.2012 - 05.2016
- Aided as a Work Study for the Predetermination and Triage Department.
- Distributed daily workload to Veterans Service Representatives (VSRs) by reviewing evidence within the claims to distribute appropriately.
- Printed medical examinations, attached to claim folders, and distributed to appropriate departments daily.
- Transferred, and received claims from other stations, and hospitals nation-wide.
- Provided daily reports to Department Supervisors on utilisation and updated claims locations through computer programs, such as Covers, and Share.
- Attached mail received to claim folders, rebuilt claim folders, conducted sequence checks in file bank and filed claims in their prospective locations.
- Handled sensitive information daily such as social security numbers and medical conditions.
Education
Bachelor's degree - Business and Organizational Leadership
Valencia College GPA: 3.2
Orlando, FL05-2025
High school diploma - undefined
Antilles High School
Bayamón, PR06-2003
Skills
- Data Processing
- Evidence and Case Management
- Correspondence Distribution
- Sensitive Information and Safety Compliance
Military Service
- Branch: United States Army Reserves
- Service Country: United States
- Rank: Sergeant
- June 2010 to June 2013
- Graduated as Information Systems Operator-Analyst (25B) course, which entailed installing, operating, performing unit maintenance on multi-functional/multi-user information processing systems, peripheral equipment, and auxiliary devices.
- Graduated as a Multi-Channel Transmissions Operator/ Maintainer (25Q).
- Installed, operated and performed unit level maintenance on multichannel line-of-site and troposphere-scatter communications systems and antennas.
- Branch: United States Army
- June 2006 to June 2010
- Graduated from Advanced Individual Training (AIT) as Signal Operations Systems Specialist (25U).
- Trained line Troop Calvary Scouts on proper use of all tactical communication equipment.
- Prepared daily reports of communication status on equipment accountability, deterioration, and communication solutions.
- Provided direct communication support for a Troop/Company consisting of ninety-three (93) personnel, forty-four (44) vehicles, and a Tactical Operation Centre.
- Trained, ran, and provided direct maintenance on several camera systems for the Troops JointSecurity System (JSS).
- COMSEC custodian received, configured, and distributed COMSEC used to encrypt communication-equipment.
- Received damaged or broken communication equipment, provided maintenance and installed replacement parts.
- Supervised daily maintenance, installation, troubleshooting, and operations.
- Supervised health, well-being, training, and preparation of communications ability of four (4) Non-commissioned officers, and ten (10) lower enlisted soldiers.
- Accountable for 2 million dollars worth of communication equipment.
Languages
English
Spanish
Timeline
Independent Contractor
Lopez Air Duct
08.2020 - 10.2023
Triage Work-study
US Department of Veterans Affairs
01.2012 - 05.2016
High school diploma - undefined
Antilles High School
Bachelor's degree - Business and Organizational Leadership
Valencia College GPA: 3.2