Karina Cardenas
Laredo,TX
Summary
Diligent Food Retail Sales professional with a solid understanding of retail dynamics, marketing, and customer service. Offering 5 years of experience in technological operations and providing quality recommendations and solutions to meet customer needs and exceed expectations. Customer-focused team player offering expertise in conflict mediation, customer satisfaction, and sales.
Overview
7
7
years of professional experience
Work History
Sever
Longhorns Steakhouse
Laredo, TX
07.2022 - Current
- Provided excellent customer service to ensure satisfaction.
- Maintained knowledge of current menu items, ingredients and preparation methods.
- Checked food before serving it to customers and delivered their orders promptly and courteously.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Upheld high standards of sanitation in accordance with health department regulations including following health safety guidelines when preparing and serving food products.
Hostess
Longhorn Steakhouse
Laredo, TX
05.2020 - Current
- Built and maintained effective long-term relationships with peers and upper management to drive team success towards common sales, service and operation, goals.
- Maintained and verified proper cleanliness and readiness for guests by monitoring dining area to simultaneously assess server capacity and estimate wait times.
- Retained product, service, and company policy knowledge to serve as resource for both coworkers and customers.
Customer Service Phone Agent
Concentrix
Laredo, TX
05.2019 - 04.2020
- Accurately informed customers about billing procedures, processed payments, and provided payment option setup assistance
- Reviewed customer account information and asked probing questions to determine current issues and potential solutions
- Documented conversations with customers to track requests, problems, and solutions.
Team Member
Chick-fil-A
Laredo, TX
05.2017 - 04.2019
- Maintained current franchise knowledge on and suggested additional menu items, beverages, and desserts to drive consistent sales.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts
- Carefully maintained proper sanitation, health, and safety standards in work areas following practices and company requirements.
Education
Associate of Science - Business Administration
Laredo College
Laredo, TXSkills
- Sales
- POS system knowledge
- Safe food handling
- Cleaning and sanitation
- Cash register operations
- Typing Proficiency
- Problem Solving Abilities
- Bilingual (Fluent in English and Spanish)
Activities
Homeless Community Mutual Aid
- Collaborated and teamed up with everyday like-minded individuals to reach corresponding goals
- Planned and organized mutual aid events
- Food prepped in advance in a timely manner so food remains as fresh as possible
- Collected donations from the community
- Received donation goods from local businesses for events through social media marketing and advertisement
- Prepared and displayed food, beverages, desserts, clothing, essential emergency kits, etc. for distribution
- Successfully helped shelter and feed two elderly homeless for a week through donations
Timeline
Sever
Longhorns Steakhouse
07.2022 - Current
Hostess
Longhorn Steakhouse
05.2020 - Current
Customer Service Phone Agent
Concentrix
05.2019 - 04.2020
Team Member
Chick-fil-A
05.2017 - 04.2019
Associate of Science - Business Administration
Laredo College
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