RICARDO SANTANA
Tampa,FL
Summary
Professional maintenance leader with strong focus on team collaboration and achieving results. Skilled in preventive maintenance, troubleshooting, and safety procedures. Known for reliability and adaptability to changing needs. Proficient in managing maintenance schedules, training staff, and ensuring operational efficiency.
Overview
10
10
years of professional experience
Work History
Service Plumber
Apex Plumbing
11.2024 - Current
- Improved customer satisfaction by promptly addressing and resolving complex plumbing issues.
- Educated customers on preventative maintenance measures to reduce future plumbing issues.
- Conducted regular inspections of plumbing systems to identify potential issues before they escalated into major problems.
- Ensured optimal functioning of water heaters, sump pumps, sewage ejectors, and other essential plumbing equipment.
- Installed valves, hangers, supports, and flanges inside piping systems.
- Enhanced service efficiency by maintaining a thorough knowledge of the latest plumbing technologies, tools, and techniques.
- Increased repeat business through exceptional customer service and follow-up communications.
- Inspected sewers and piping systems to assess quality and condition.
- Communicated with customers to provide recommendations on repairs, determine project estimation costs and define project completion dates.
- Implemented maintenance and repair for fixtures, water mains, natural gas, fire systems and backflow preventers.
Maintenance Supervisor
Maxx Properties
05.2023 - 11.2024
- Supervised Number employees and scheduled shifts.
- Improved equipment reliability by implementing a preventive maintenance program and scheduling routine inspections.
- Facilitated strong communication between maintenance personnel and other departments to ensure seamless coordination during planned outages or emergency situations.
- Supervised a team of technicians, providing guidance on complex repair tasks and fostering professional development opportunities.
Maintenance Supervisor
Dasmen Residential
04.2021 - 05.2024
- Improved customer satisfaction by promptly addressing and resolving complex maintenance issues.
- Educated residents on preventative maintenance measures to reduce future maintenance issues.
- Conducted regular inspections of plumbing systems to identify potential issues before they escalated into major problems.
- Implemented maintenance and repair for fixtures, water mains, natural gas, fire systems and backflow preventers.
- Supervised a team of technicians, providing guidance on complex repair tasks and fostering professional development opportunities.
- Managed inventories of spare parts and tools to ensure the availability of necessary resources for timely repairs.
- Increased productivity by reducing downtime, budgeting effectively, allocating tasks, and maintaining high standards of safety and work quality.
- Established and documented protocols for preventive maintenance procedures, decreasing equipment issues, and reducing downtime.
- Mentored junior technicians through hands-on training, fostering a culture of teamwork and knowledge sharing within the maintenance department.
- Streamlined work order processes for increased efficiency in addressing maintenance requests and tracking progress.
- Coordinated preventative maintenance schedules, verifying equipment safety and function.
Technician
Aloha Air Conditioning
01.2019 - 01.2021
- Install, troubleshoot, and maintain all type of HVAC equipment including air conditioners, refrigeration systems, heaters
- Responding to after-hours emergencies as needed
- Perform standard maintenance duties to increase system efficiency such as changing filters, cleaning ducts, or refilling refrigerants
- Perform other day to day duties as needed
Education
Culinary Arts degree -
Le Cordon Bleu College of Culinary Arts of Miami
01.2008
High School Diploma -
Hallandale High School
01.2004
Skills
- HVAC
- Critical Thinking
- Verbal Communication
- Power Tools
- Painting
- Basic Carpentry
- Plumbing
- Jetting
- Sewer Pump Trucks
- Heavy Equipment Operator
- Attention Oriented
- Troubleshooting Skills
- Hand and Power Tool Experience
- Mechanical Skills
- Customer Service
- Time Management
- Water heater repair
- Water filtration systems
- Stress management strategies
- Tool and equipment operation
- Critical thinking capacity
- Preventative maintenance planning
- Sewer line inspection
- Septic system maintenance
- Water softener servicing
- Drain cleaning proficiency
- Fixture installation mastery
- Plumbing fixture troubleshooting
- Emergency plumbing response
- Video camera inspection usage
- Soldering and brazing techniques
- Valve repair experience
- Skilled with both hand and power tools
- Piping installation
- Plumbing repairs
- Residential construction
- Commercial construction experience
Languages
Spanish
Native or Bilingual
Timeline
Service Plumber
Apex Plumbing
11.2024 - Current
Maintenance Supervisor
Maxx Properties
05.2023 - 11.2024
Maintenance Supervisor
Dasmen Residential
04.2021 - 05.2024
Technician
Aloha Air Conditioning
01.2019 - 01.2021
High School Diploma -
Hallandale High School
Culinary Arts degree -
Le Cordon Bleu College of Culinary Arts of Miami
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