Ricardo Soto
Caddo Mills
Summary
Adept at crisis management and conflict resolution, I enhanced facility safety and guest satisfaction at Worth Ross Management Co Inc. Leveraging skills in surveillance and empathetic communication, I consistently resolved security incidents, ensuring a secure environment. Fluent in Spanish, my background in law enforcement and security systems supports my ability to address diverse challenges effectively.
Overview
14
14
years of professional experience
Work History
Concierge
Worth Ross Managment Co Inc.
08.2019 - 11.2024
- Prioritized safety by remaining vigilant for potential security threats and reporting suspicious activity promptly when required.
- Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Maximized guest satisfaction by promptly addressing concerns and resolving issues.
- Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
Detention Officer
Dallas County Sheriff's Department
02.2016 - 09.2018
- Responded swiftly to emergency situations with appropriate use of force when necessary to protect both inmates'' well-being and facility security.
- Responded promptly to emergency situations and provided medical aid.
- Improved facility safety by performing thorough inspections of cells, common areas, and property for contraband or damage.
- Took custody of prisoners from arresting officers to begin processing into detention facility.
- Contributed to the efficient processing of new detainees by conducting intake procedures such as fingerprinting, photographing, and inventorying personal belongings.
- Managed daily operations, including supervising inmate work details, meal distribution, and recreational activities.
- Transported prisoners throughout facility and off-site to medical appointments and court appearances.
- Wrote daily reports and maintained logs of inmate activities and behaviors.
- Physically restrained prisoners during prisoner altercations using leverage holds and legal force.
- Implemented crisis intervention strategies when needed, demonstrating empathy toward inmates during difficult situations without compromising authority or control over the situation.
Armed Security Officer
Ruiz Protective Service,Inc.
02.2011 - 02.2016
- Performed routine inspections of security equipment, identifying maintenance needs to prevent system failures.
- Responded quickly to incidents and assessed active situations for security concerns.
- Underwent and maintained firearms certification in compliance with state laws and organizational standards.
- Performed hourly patrols of building areas, parking lots and facility grounds.
- Enforced company policies and procedures consistently across various sites while maintaining professionalism at all times.
- Demonstrated sound judgment under pressure when making critical decisions regarding site safety and threat mitigation measures.
- Cooperated with security personnel and law enforcement to share information and coordinate responses to security incidents.
- Responded decisively to emergency situations with effective crisis management tactics, mitigating potential harm or damage.
- Controlled access to property to secure facility and grounds from unauthorized entry.
Education
Bachelor Of International Business Economics - Economics
Universidad Autónoma De Nuevo León FACPYA
Monterrey,Nuevo LeonSkills
- Security procedures
- Report preparation
- Surveillance
- Crisis management
- Record maintenance
- Medical emergencies
- Facility monitoring
- Safety and security
- Patrol operations
- Conflict de-escalation
- Conflict resolution techniques
- FLUENT IN Spanish
- Weapons training
- Law enforcement background
- Security systems
- Patrolling
- Visitor screening
- Surveillance monitoring
Languages
Spanish
Native or Bilingual
Timeline
Concierge
Worth Ross Managment Co Inc.
08.2019 - 11.2024
Detention Officer
Dallas County Sheriff's Department
02.2016 - 09.2018
Armed Security Officer
Ruiz Protective Service,Inc.
02.2011 - 02.2016
Bachelor Of International Business Economics - Economics
Universidad Autónoma De Nuevo León FACPYA
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