Ricardo Y. Trevino
Spring
Summary
Pursuing a Bachelor's degree in Business with a minor in Computer Information Systems, demonstrating strong communication, teamwork, and critical thinking abilities. Proficient in Excel, Word, HTML, and SQL, with practical experience in scripting and data analysis. Bilingual in English and Spanish, showcasing effective collaboration skills and a commitment to continuous learning in cybersecurity and threat intelligence.
Overview
4
4
years of professional experience
1
1
Certification
Work History
E-Commerce/Online Pick-up
Walmart
Houston
07.2021 - 02.2023
- Collaborated with team members to ensure seamless store operations, improving customer satisfaction by 15% through product knowledge and efficient service
- Led the selection of high-quality goods, achieving a 98% accuracy rate in fulfilling customer orders and maintaining service standards
- Maintained a clean and organized work environment, reducing processing time by 10% while keeping operations running smoothly
- Communicated effectively with customers and co-workers, resolving 90% of inquiries on the first interaction and enhancing overall team productivity
Sales Assistant
Dick's Sporting Goods
Remote
11.2020 - 02.2021
- Took initiative to provide exceptional customer service, engaging with 100% of customers and improving customer satisfaction by 20% through personalized assistance.
- Maintained a clean and organized work area, increasing store efficiency by 15% and ensuring a welcoming shopping environment.
- Cross-trained across multiple departments, enhancing team productivity by 25% by filling in where needed and optimizing workflow across all stations.
- Demonstrated leadership by proactively identifying and addressing customer needs, fostering a positive shopping experience and contributing to a 10% increase in sales during peak times.
Lifeguard
DS Recreational Services
Humble
02.2019 - 08.2020
- Took ownership of safety protocols as a lead lifeguard, contributing to a 100% incident-free season by supervising team members and enforcing safety standards.
- Led efforts to ensure patron safety, reducing potential hazards by 20% through proactive supervision and swift response to emergencies.
- Managed pool cleanliness and equipment functionality, maintaining a 95% compliance rate with health and safety regulations by overseeing chemical levels and pump operations.
- Acted as a team leader, welcoming and engaging patrons to create a positive, respectful environment, increasing customer satisfaction by 15%.
Education
Bachelor of Business - Marketing, Computer Information Systems
Texas State University
San Marcos, TX06.2026
Skills
- Team collaboration
- Project management
- Analytical thinking
- Software proficiency (Excel, Word, HTML, SQL)
- Data analysis
- Conflict resolution
Affiliations
- Fitness and Wellness
- Cooking
- Auto work
- Hiking
Languages
Spanish
Professional
English
Full Professional
Accomplishments
Deans list
Half Marathon
Employee of the Month
Certification
- LinkedIn Certificate ( Excel, Photoshop, Generative AI )
References
References available upon request.
Timeline
E-Commerce/Online Pick-up
Walmart
07.2021 - 02.2023
Sales Assistant
Dick's Sporting Goods
11.2020 - 02.2021
Lifeguard
DS Recreational Services
02.2019 - 08.2020
Bachelor of Business - Marketing, Computer Information Systems
Texas State University
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