Ricardo Martinez
Pottsville,PA
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
10
10
years of professional experience
Work History
Owner/Sales/Operator Specialist
Anytime Arborist LLC
01.2019 - Current
- Performed quality assurance tasks to promote accuracy and minimize mistakes.
- Provided on-the-job training to newly hired workers and team members.
- Greeted customers and helped with product questions, selections, and purchases.
- In person sales
- Over the phone sales and schedule appointments
Sales
Bryans Lawn And Tree Service
01.2019 - 01.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
Foreman
New Castle Lawn And Landscape
01.2014 - 01.2019
- Inspected completed work to verify quality standards and compliance with criteria.
- Trained new employees to learn new systems, apply best practices and comply with protocols and regulations.
- Handled issues with relative ease by implementing best practices and applying critical thinking skills to find best solutions.
- Checked equipment to determine if maintenance was required.
- Established clear priorities and production quality standards.
Education
Graphic Design - Graphic Design
Berks Technical Institute
Reading, PA01.2027
Skills
- Attention to Detail
- Operation and Control
- Work Scheduling
- Invoice Preparation and Processing
- Quality Control
- Unsupervised Learning
- Outreach Initiatives
- Converting Leads
- Quote Information
Timeline
Owner/Sales/Operator Specialist
Anytime Arborist LLC
01.2019 - Current
Sales
Bryans Lawn And Tree Service
01.2019 - 01.2023
Foreman
New Castle Lawn And Landscape
01.2014 - 01.2019
Graphic Design - Graphic Design
Berks Technical Institute