Craig Brown
Battle Creek,MI
Summary
Accomplished Owner/Operator Specialist and Mechanic with a proven track record at TC Home Improvement and Zaharion's Automotive. Expert in operations management and customer service, I've significantly enhanced customer satisfaction and streamlined business processes. Skilled in both team leadership and mechanical diagnostics, my approach ensures efficiency and high-quality service delivery.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Owner/Operator Specialist
TC Home Improvement
01.2017 - Current
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
Mechanic
Zaharion's Automotive
01.2015 - 08.2017
- Inspected and tested equipment to locate worn and damaged parts.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Performed preventative maintenance oil changes and brake jobs to preserve performance and reliability of vehicles.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Disassembled defective parts to make proper repairs.
- Analyzed and located malfunctions in brakes, motors, switches, and control systems.
- Maintained accurate records of completed work orders, ensuring transparency for customers and management alike.
Mechanic
Holley Automotive
08.2012 - 01.2015
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Disassembled defective parts to make proper repairs.
- Maintained a safe working environment at all times by adhering to company guidelines and OSHA regulations, reducing workplace accidents.
- Analyzed and located malfunctions in brakes, motors, switches, and control systems.
- Ordered repair parts quickly to prevent delays in projects and repair work.
- Diagnosed electrical problems using advanced diagnostic tools; repaired or replaced faulty wiring harnesses as needed for optimal functionality.
Education
GED -
Pennfield High School
8299 Pennfield Rd Battle Creek Mi05-1995
Skills
- Operations management
- Documentation and reporting
- Hiring
- Business planning
- Mechanical recoveries
- Customer service
- Equipment operation
- Vehicle inspections
- Safe driving
- Vehicle maintenance
- Attention to detail
- Equipment maintenance
Certification
- Motor Vehicle Mechanic Certificate State of Michigan 06/2018
- Auto engine repair
- Auto front end and steering
- Auto breaks and break systems
- Auto heating and cooling
Timeline
Owner/Operator Specialist
TC Home Improvement
01.2017 - Current
Mechanic
Zaharion's Automotive
01.2015 - 08.2017
Mechanic
Holley Automotive
08.2012 - 01.2015
GED -
Pennfield High School
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