Summary
Overview
Work History
Education
Skills
Timeline
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Ricario Terry

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

4
4
years of professional experience

Work History

Benefits Specialist

Assurance
04.2023 - 06.2024
  • Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email, and web interactions.
  • Explained benefits to plan participants in easy to understand terms in order to educate each on available options.

Customer Service Representative

Sitel
01.2022 - 03.2023
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Senior Benefits Advisor

GoHealth
03.2020 - 12.2021
  • Build rapport with consumers and walk them through the pre-qualification process for health and Medicare insurance options
  • Converted qualified inbound leads on an average of 64% & exceeded quarterly sales targets by 70% while working in a fast-paced environment.

Education

Associate of Arts - Business Administration

Midlands Technical College
Columbia, SC
05.2018

Skills

  • Verbal and written communication
  • Documentation And Reporting
  • Adaptability and Flexibility
  • Proficient in Microsoft Office
  • Technical Support
  • Data Entry

Timeline

Benefits Specialist

Assurance
04.2023 - 06.2024

Customer Service Representative

Sitel
01.2022 - 03.2023

Senior Benefits Advisor

GoHealth
03.2020 - 12.2021

Associate of Arts - Business Administration

Midlands Technical College

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Ricario Terry