RICCARDO FERRARESE
ARLINGTON,USA
Summary
Dynamic professional with a proven track record at RXO, excelling in customer service and dispatch software. Expert in enhancing operational efficiency and resolving conflicts, demonstrated through seamless coordination and data-driven decision-making. Skilled in fostering professional relationships and prioritizing under pressure, showcasing a blend of critical thinking and active listening.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Dispatcher
RXO
08.2024 - 02.2025
- Directed dispatching, routing, and tracking of [Number] fleet vehicles
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need
Retail Sales Associate
Ria Money Transfer
09.2022 - 05.2024
- Greeted customers and helped with product questions, selections, and purchases
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers
- Helped customers complete purchases, locate items, and join reward programs
- Answered questions about store policies and addressed customer concerns
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed
Education
Payroll And Taxes -
ADP
GED -
Person Vue
Dallas, TX12.2023
Skills
- Customer service
- Data entry
- Decision-making
- Active listening
- Dispatch software
- Prioritizing calls
- Schedule coordination
- Route planning
- Dispatch coordination
- Database updates
- Critical thinking
- Claims investigation
- Highly motivated
- Claims processing
- Time management
- Attention to detail
- Multitasking
- Multitasking Abilities
- Excellent communication
- Computer skills
- Organizational skills
- Calm under pressure
- Organization and time management
- Problem resolution
- Problem-solving
- Teamwork and collaboration
- Friendly, positive attitude
- Dependable and responsible
- Flexible and adaptable
Certification
Payroll and taxes
Languages
Spanish
Native or Bilingual
English
Full Professional
Italian
Native or Bilingual
Timeline
Dispatcher
RXO
08.2024 - 02.2025
Retail Sales Associate
Ria Money Transfer
09.2022 - 05.2024
GED -
Person Vue
Payroll And Taxes -
ADP