Riccia D. Brown
Applebee's Neighborhood Bar & Grill
Danville,PA
3
years of professional experience
Personable and engaging individual with talent for communication and passion for facilitating learning. Possesses solid understanding of instructional design and effective teaching methodologies, alongside proficiency in creating and delivering training materials. Dedicated to driving growth and fostering positive learning environment to achieve impactful results.
Work History
Best of Both Brands Trainer
8 Months- Mentored junior trainers, fostering a culture of continuous improvement in staff development initiatives.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Enhanced trainee engagement through interactive workshops and hands-on activities.
- Delivered dynamic presentations to facilitate learning and retention among diverse audiences.
FOH Trainer
1 Year 2 Months- Trained staff on operational procedures and customer service standards to enhance guest experiences.
- Developed onboarding materials for new team members, streamlining training processes and improving retention rates.
- Mentored front-of-house staff on menu knowledge and sales techniques, boosting overall team performance.
- Implemented best practices for food safety and cleanliness, ensuring compliance with health regulations.
- Mentored new employees, providing guidance and support throughout their initial weeks at the company.
BOH Team Member
2 Years 2 Months- Prepared and assembled food items according to established recipes and standards.
- Maintained cleanliness and organization of kitchen workstations to ensure efficient operations.
- Collaborated with team members to optimize workflow during peak service hours.
- Assisted in inventory management, tracking supplies, and minimizing waste effectively.
- Adhered to health and safety regulations while operating kitchen equipment safely.
- Collaborated with FOH staff to ensure seamless communication between kitchen and service teams.
- Mentored new hires in BOH operations, fostering a supportive learning environment that promoted skill growth.
- Served as liaison between BOH team members and management regarding operational needs or concerns.
- Operated food slicers, grinders and chopper in accordance with safety guidelines.
- Trained new staff on food preparation and safety procedures.
FOH Team Member
2 Years 5 Months- Delivered exceptional customer service, ensuring positive dining experiences for guests.
- Managed front-of-house operations, coordinating staff and resources effectively during peak hours.
- Trained and mentored new team members in menu knowledge and service standards.
- Implemented strategies to enhance table turnover and optimize seating arrangements.
- Trained new staff in front-of-house procedures, guest relations, and cleaning.
- Supported fellow team members during peak hours by quickly responding to needs of both customers and staff.
HBA Associate
6 Months- Stocked and maintained the pharmacy, general wellness, and cosmetics department with associates and team leads across department.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Executed seasonal promotional campaigns, ensuring timely execution and compliance with corporate guidelines.
- Streamlined inventory management processes to enhance product availability and reduce stock discrepancies.
- Led initiatives to improve store layout, enhancing customer navigation and overall shopping experience.
Education
High School Diploma
- Awarded [Speech and Debate District Champion in Humorous Interpretation](2020)
- Awarded [Speech and Debate National Qualifier in Humorous Interpretation](2020)
Skills
Relationship building
Teamwork and collaboration
Attention to detail
Time management
Public speaking
Strategic planning
Training facilitation
Problem-solving aptitude
Interests
Dancing
Swimming
Participate in various sports activities for physical activity
camaraderie
and personal growth.
Timeline
Best of Both Brands Trainer
Dine Brands
11.2025 - CurrentRead More
FOH Trainer
Applebee's Neighborhood Bar + Grill
05.2025 - CurrentRead More
BOH Team Member
Applebee's Neighborhood Bar & Grill
05.2024 - CurrentRead More
FOH Team Member
Applebee's Neighborhood Bar & Grill
02.2024 - CurrentRead More
HBA Associate
Walmart
06.2023 - 12.2023Read More
Danville Area High School
High School Diploma
Read More