Ricco Ballard Sr
Martinsburg,WV
Summary
With a proven track record at Shawn’s Auto Recovery, I excel in debt negotiation and skip tracing, enhancing recovery efficiency. My leadership in training and mentoring teams fosters exceptional service and compliance. Adept at legal compliance, I streamline operations, achieving up to 30% improved workflow efficiency while maintaining professional telephone etiquette.
Overview
27
27
years of professional experience
Work History
Recovery Agent
Shawn’s Auto Recovery
Martinsburg, WV
08.2024 - Current
- Recovered vehicles using industry-standard towing equipment and techniques.
- Conducted inspections of towed vehicles for damage documentation and reporting.
- Coordinated with law enforcement to facilitate vehicle recovery processes effectively.
- Implemented safety protocols to ensure compliance during recovery operations.
Recovery Agent
Self Employed
Martinsburg, WV
01.2008 - 08.2024
- .
- Developed streamlined communication procedures with clients regarding recovery updates.
- Analyzed operational workflows to enhance efficiency in recovery strategies and processes.
- Upheld strict safety standards and achieved challenging schedule targets with smooth oversight of daily launches and landings.
Detail Supervisor
Apple Valley Chevy & Toyoyta
Martinsburg, WV
07.2022 - 07.2024
- Supervised daily operations, ensuring exceptional customer service and adherence to quality standards.
- Trained and mentored staff on best practices for vehicle detailing and service excellence.
- Developed and implemented efficient workflows, enhancing productivity across detailing team.
- Coordinated inventory management, ensuring adequate supplies for seamless operations.
- Resolved customer inquiries and complaints promptly, maintaining high satisfaction levels.
- Collaborated with sales teams to prepare vehicles for delivery, ensuring readiness for customers.
- Developed strong relationships with vendors, negotiating favorable terms on supplies purchasing to reduce operational costs without compromising quality.
Lot Supervisor
Enterpise Car Rental
Winchester, Va
05.2008 - 07.2020
- Supervised daily lot operations, ensuring vehicle availability and optimal space utilization.
- Trained and mentored team members on safety protocols and operational procedures.
- Coordinated vehicle check-in/check-out processes to enhance customer service efficiency.
- Implemented inventory tracking systems to maintain accurate records of fleet status.
- Monitored maintenance schedules, ensuring timely servicing of vehicles for peak performance.
Construction Superintendent
American Homes By United Builders,Llc
Martinsburg, WV
02.2001 - 07.2008
- Learned safety protocols and construction regulations to ensure compliance on job sites.
- Assisted in coordinating project schedules and resource allocation for efficient workflow.
- Supported team members by organizing tools and equipment for daily tasks.
- Observed experienced superintendents to understand site management and operations.
Straight Truck Driver
J Barrett Hauling
Falling Waters, WV
10.1999 - 2001
- Operated straight truck for timely delivery of goods to various locations.
- Ensured compliance with safety regulations and maintained vehicle in optimal condition.
- Conducted pre-trip inspections to verify vehicle readiness and safety standards.
- Managed route planning to optimize fuel efficiency and minimize delays.
- Maintained accurate records of deliveries, mileage, and service logs for accountability.
Education
High School Diploma - R.O.T.C
Martinsburg Senior High
Martinsburg, WV05.1994
Automotive Mechanices
James Ramsey Votch Center
Hedgesville, WV05.1994
Skills
- Professional telephone etiquette
- Debt negotiation
- Skip tracing
- Legal compliance
Timeline
Recovery Agent
Shawn’s Auto Recovery
08.2024 - Current
Detail Supervisor
Apple Valley Chevy & Toyoyta
07.2022 - 07.2024
Lot Supervisor
Enterpise Car Rental
05.2008 - 07.2020
Recovery Agent
Self Employed
01.2008 - 08.2024
Construction Superintendent
American Homes By United Builders,Llc
02.2001 - 07.2008
Straight Truck Driver
J Barrett Hauling
10.1999 - 2001
High School Diploma - R.O.T.C
Martinsburg Senior High
Automotive Mechanices
James Ramsey Votch Center