Summary
Overview
Work History
Skills
Timeline
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Rich Ochoa

Las Vegas

Summary

Exemplary gaming professional focused on improving operational management systems, processes, procedures and best practices. Highly accomplished in coordinating and overseeing operations, implementing effective operations and business practices to improve performance and secure profits. Collaborative member of the management team dedicated to achieving business and financial objectives of the organization.

Overview

30
30
years of professional experience

Work History

Field Services Manager

The Fi Company
12.2022 - 02.2025
  • Company Overview: Delivering excellence on Casino Sign installations and Service
  • Provide direct management of service and installation requests on all Fi products; both domestically and internationally. Present data reports on service activities to executives and board members and invited to high profile meetings to deliver data.
  • Key Accomplishments:
  • Implement tracking tools, best practices, and improve organizational methods. Develop metrics for all phases of the service department.
  • Successfully and strategically managed thirteen service personnel and service contractors, ensuring high productivity and professionalism while outsourcing jobs for prompt service response time.
  • Suggest and Implement Key Performance Indicators which resulted in strengthening general accountability and productivity.

Installation Manager

Acres Manufacturing
11.2020 - 09.2022
  • Company Overview: Delivering excellence in Global Gaming Accounting Systems
  • Managing the installations of all upcoming jobs. This includes the hiring of service technicians. Responsible for developing installation and service material for the Acres service department. Made agreements with outside vendor teams in which I had a history of a positive working rapport with.
  • Key Accomplishments:
  • Set up accurate metrics on the installation of Acres products for casinos with existing machines that have a CMS.
  • Developed installation procedures for the Acres installation team, including developing a positive rapport with all customers for the installation phase of the job.

Service Technical Manager

Circa, the D Las Vegas and Golden Gate Casinos
12.2019 - 11.2020
  • Company Overview: Delivering excellence in Casino Gaming Environment
  • Manage three gaming venues totaling 2600 slot machines including 25 service technicians. Ensure all machine installations, conversions, and removals were completed within NGCB regulations. Interface with key departments within venues to ensure all jobs are completed ahead of schedule.
  • Key Accomplishments:
  • Identify revoked software at all installed venues and replace immediately in accordance with NGCB regulations.

Service Manager, Director

AINSWORTH GAME TECHNOLOGY
12.2009 - 01.2019
  • Company Overview: Delivering Excellence in Global Gaming Solutions
  • Held concurrent responsibility for monitoring slot machine installations across North America, maintaining service requests, and networking with casino venues regarding gaming requests and expectations. Coordinate gaming service to secure sustainable profitability and growth for all stakeholders. Manage, plan, and track metric data on Ainsworth projects focused on analyzing data and providing strategic solutions and recommendations.
  • Key Accomplishments:
  • Identify opportunities to increase customer satisfaction along with demonstrating meticulous attention to detail regarding workflow, communication, sales orders, conversions, installations, and removals.
  • Establish metrics to ensure the correct number of techs were hired as it pertains to their specific job duties both on-site and remotely.
  • Establish reputation as proven manager, overseeing 24-person team and maintaining $3.4M annual budget.
  • Successfully ran the Service Area as a P&L department.

Skills

  • Slot Machine Installations
  • Metric Data Analysis
  • Customer Satisfaction
  • Key Performance Indicators
  • Budget Management
  • Service Request Operations
  • Contract Proposal Negotiations
  • Analytics Utilization
  • Inventory Management
  • Stakeholder Relations
  • Recruitment & Training
  • Scheduling jobs
  • Managing service operations
  • Field operations
  • KPI tracking
  • Project management
  • Profit and loss management

Timeline

Field Services Manager

The Fi Company
12.2022 - 02.2025

Installation Manager

Acres Manufacturing
11.2020 - 09.2022

Service Technical Manager

Circa, the D Las Vegas and Golden Gate Casinos
12.2019 - 11.2020

Service Manager, Director

AINSWORTH GAME TECHNOLOGY
12.2009 - 01.2019

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Rich Ochoa