Richard Rekar
Oak Lawn,IL
Summary
Knowledgeable Parts Specialist skilled at keeping parts organized and serving customers' needs. Works efficiently to restock parts, resolve issues and handle paperwork. Dedicated to satisfying customers and exceeding sales targets. Skilled Parts Sales Associate with expertise in sales, service and compliance. Flexible team player with strong problem-solving and interpersonal abilities. Motivated Parts Associate enthusiastic about building a long-term career in the automotive industry. Enthusiastic Parts Sales professional specializing in training and employee development. Motivational and encouraging leader with over 25 year background building productive and cohesive sales and service teams.
Overview
17
17
years of professional experience
Work History
Parts Specialist
Zeigler Infiniti Of Orland Park
09.2023 - Current
- Issued parts to technicians to complete customers' repairs.
- Served customers in-store and by telephone to answer questions and place orders.
- Collaborated with service technicians to identify required parts for repairs, minimizing delays and enhancing productivity.
- Provided exceptional customer service by promptly responding to inquiries, resolving issues, and consistently going above and beyond to exceed expectations.
- Maintained a clean and organized work environment, allowing for easy access to frequently used items and efficient completion of tasks.
- Tracked parts use and charged items to customer accounts for billing.
- Assisted customers with troubleshooting and part selection, providing knowledgeable guidance to ensure proper fitment of components.
Parts Advisor
Countryside Mitsubishi
10.2022 - 09.2023
- Provided excellent customer service through clear communication, swift issue resolution, and thorough knowledge of products and services offered.
- Enhanced customer satisfaction with prompt and accurate fulfillment of parts orders for various vehicle models.
- Developed comprehensive understanding of proprietary software systems used for cataloging, ordering, invoicing, and record-keeping purposes within the industry.
- Assisted with training new team members, sharing insights and best practices gleaned from years of experience in the field.
- Maintained a clean and organized workspace, promoting an efficient work environment conducive to productivity and accuracy.
- Increased sales revenue through upselling, cross-selling, and recommending suitable alternatives when required items were unavailable or discontinued.
Parts Wholesale Adviser
Larry Roesch Chrysler, Dodge, Jeep, Ram
04.2022 - 10.2022
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Parts Specialist
Lexus Of Orland Park
07.2021 - 04.2022
- Served customers in-store and by telephone to answer questions and place orders.
- Collaborated with service technicians to identify required parts for repairs, minimizing delays and enhancing productivity.
- Provided exceptional customer service by promptly responding to inquiries, resolving issues, and consistently going above and beyond to exceed expectations.
- Stocked storage areas with merchandise from new trucks, following bins system accurately to minimize inventory errors.
- Maintained a clean and organized work environment, allowing for easy access to frequently used items and efficient completion of tasks.
- Received and restocked product, keeping sales floor shelves full and ready for customers' purchases.
- Issued parts to technicians to complete customers' repairs.
Parts Advisor
South Oak Dodge Chrysler Jeep Ram
12.2019 - 07.2021
- Provided excellent customer service through clear communication, swift issue resolution, and thorough knowledge of products and services offered.
- Enhanced customer satisfaction with prompt and accurate fulfillment of parts orders for various vehicle models.
- Maintained a clean and organized workspace, promoting an efficient work environment conducive to productivity and accuracy.
- Increased sales revenue through upselling, cross-selling, and recommending suitable alternatives when required items were unavailable or discontinued.
- Assisted technicians in diagnosing vehicle issues by providing expert advice on proper replacement parts.
- Managed returns and warranties efficiently, minimizing financial loss for the company while maintaining positive customer relationships.
- Contributed to overall company growth and profitability by consistently providing outstanding customer service and maintaining a high level of proficiency in all aspects of the Parts Advisor role.
Parts Advisor
Mancari's Chrysler Dodge Jeep RAM
07.2019 - 12.2020
- Provided excellent customer service through clear communication, swift issue resolution, and thorough knowledge of products and services offered.
- Enhanced customer satisfaction with prompt and accurate fulfillment of parts orders for various vehicle models.
- Developed comprehensive understanding of proprietary software systems used for cataloging, ordering, invoicing, and record-keeping purposes within the industry.
- Maintained a clean and organized workspace, promoting an efficient work environment conducive to productivity and accuracy.
- Increased sales revenue through upselling, cross-selling, and recommending suitable alternatives when required items were unavailable or discontinued.
- Assisted technicians in diagnosing vehicle issues by providing expert advice on proper replacement parts.
- Improved inventory management by implementing efficient tracking systems and conducting regular audits.
- Contributed to overall company growth and profitability by consistently providing outstanding customer service and maintaining a high level of proficiency in all aspects of the Parts Advisor role.
Parts Advisor
Hawk Chrysler, Dodge, Jeep Ram
03.2007 - 07.2017
- Provided excellent customer service through clear communication, swift issue resolution, and thorough knowledge of products and services offered.
- Enhanced customer satisfaction with prompt and accurate fulfillment of parts orders for various vehicle models.
- Developed comprehensive understanding of proprietary software systems used for cataloging, ordering, invoicing, and record-keeping purposes within the industry.
- Assisted with training new team members, sharing insights and best practices gleaned from years of experience in the field.
- Maintained a clean and organized workspace, promoting an efficient work environment conducive to productivity and accuracy.
- Increased sales revenue through upselling, cross-selling, and recommending suitable alternatives when required items were unavailable or discontinued.
- Assisted technicians in diagnosing vehicle issues by providing expert advice on proper replacement parts.
- Collaborated effectively with colleagues in both the parts department and other areas of the business, fostering a supportive team atmosphere focused on achieving common goals.
- Managed returns and warranties efficiently, minimizing financial loss for the company while maintaining positive customer relationships.
- Streamlined parts ordering process by establishing strong relationships with suppliers and maintaining up-to-date knowledge of available inventory.
Education
General
Moraine Valley Community College
Palos Hills, ILHigh School Diploma -
Oak Lawn Community High School
Oak Lawn, IL06.1987
Skills
- Shipping and receiving
- Technical knowledge
- Returns processing
- Sales Support
- Customer Service
- Ordering parts
- Verbal and written communication
- Invoice Processing
- Order Fulfillment
- Problem-solving skills
- Vehicle operations knowledge
- Email Communication
- Clean Driving Record
- Sales Training
- Cycle counting
- Coordinating paperwork
- Supply orders
- Inventory Auditing
Collecting Sports Memorabilia
I've been collecting baseball cards since the age of 8
Timeline
Parts Specialist
Zeigler Infiniti Of Orland Park
09.2023 - Current
Parts Advisor
Countryside Mitsubishi
10.2022 - 09.2023
Parts Wholesale Adviser
Larry Roesch Chrysler, Dodge, Jeep, Ram
04.2022 - 10.2022
Parts Specialist
Lexus Of Orland Park
07.2021 - 04.2022
Parts Advisor
South Oak Dodge Chrysler Jeep Ram
12.2019 - 07.2021
Parts Advisor
Mancari's Chrysler Dodge Jeep RAM
07.2019 - 12.2020
Parts Advisor
Hawk Chrysler, Dodge, Jeep Ram
03.2007 - 07.2017
General
Moraine Valley Community College
High School Diploma -
Oak Lawn Community High School
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