Summary
Overview
Work History
Education
Skills
Websites
References
Timeline
Generic
Rich Shelton

Rich Shelton

MELISSA,TX

Summary

Strategic and empathetic professional with over 15 years of experience in sales, outreach, and client services. Proven ability to build lasting relationships, lead community engagement programs, and drive revenue through effective communication, team leadership, and consultative selling. Known for delivering high-impact presentations, building trust across diverse audiences, and exceeding performance goals. Seasoned Director with background in strategic planning, team leadership, and performance optimization. Known for driving company growth by developing efficient operational strategies and fostering professional relationships. Demonstrated abilities in problem solving, decision making, and communication skills to influence key stakeholders. Proven record of delivering innovative solutions and achieving organizational goals.

Overview

27
27
years of professional experience

Work History

Director of Men & Family Outreach

Real Options
Allen, TX
01.2023 - Current
  • Led one-on-one consultations with clients to support informed decision-making around family and lifestyle matters.
  • Built partnerships with community organizations, schools, and local agencies to expand outreach and service offerings.
  • Scheduled and delivered group-based education programs focused on parenting and personal development.
  • Recruited, trained, and managed volunteers to deliver peer-to-peer mentoring and support services.
  • Collaborated with leadership to identify best practices for community engagement and client impact.

Director, 180 Degrees Program

Real Options
Allen, TX
02.2009 - 12.2022
  • Managed and developed youth outreach programs delivered across schools and community organizations.
  • Maintained and expanded partnerships with educators, principals, and community leaders.
  • Led curriculum development for education sessions and trained staff in effective program delivery.
  • Managed a team of educators, handled scheduling, conducted staff evaluations, and created development plans.
  • Delivered presentations to student groups and facilitated communication with parents and school staff.

Debt Consultant

CSA
09.2008 - 01.2009
  • Conducted financial consultations to assess client needs and recommended tailored debt relief solutions.
  • Maintained accurate financial documentation and provided ongoing account support.
  • Delivered high-quality customer service in a fast-paced call center environment.

Assistant Branch Manager

Hertz Rent-A-Car (HLE)
05.2005 - 03.2008
  • Led local branch operations and exceeded monthly revenue targets through B2B and retail sales.
  • Developed and maintained corporate client relationships, contributing to sustained account success.
  • Supervised and trained team members to uphold customer service excellence and performance standards.

Employment Specialist

Workforce Texoma, Texas Workforce Commission
09.2004 - 03.2005
  • Provided employment coaching, job readiness training, and career development support.
  • Conducted group workshops and tracked job search efforts for state compliance.

Sales & Leasing Consultant

Honda Cars of McKinney
02.1999 - 01.2004
  • Delivered a high-touch sales experience that consistently met and exceeded customer expectations.
  • Sold new and pre-owned vehicles, applying in-depth product knowledge and needs-based selling.
  • Fostered long-term customer relationships through follow-ups and loyalty programs.

Education

B.A. - Sociology

Lee University
Cleveland, TN
01.1997

Skills

  • Microsoft Office
  • Zoom
  • Virtuous
  • Curriculum Development
  • Volunteer Management
  • Community engagement
  • Problem solving
  • Leadership development
  • Non-profit management
  • Staff development
  • Decision-making
  • Sales management

References

References available upon request.

Timeline

Director of Men & Family Outreach

Real Options
01.2023 - Current

Director, 180 Degrees Program

Real Options
02.2009 - 12.2022

Debt Consultant

CSA
09.2008 - 01.2009

Assistant Branch Manager

Hertz Rent-A-Car (HLE)
05.2005 - 03.2008

Employment Specialist

Workforce Texoma, Texas Workforce Commission
09.2004 - 03.2005

Sales & Leasing Consultant

Honda Cars of McKinney
02.1999 - 01.2004

B.A. - Sociology

Lee University

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