Rich Williams
Lehigh Acres,FL
Summary
Dynamic professional with expertise in branch operations management, ensuring compliance and enhancing customer engagement. Proficient in performance evaluation and risk management, consistently driving team performance and improving client satisfaction. Demonstrated ability to implement effective strategies that optimize operational efficiency and foster a positive customer experience.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Branch Manager
Hughes Exterminators
Cape Coral, Florida
01.2024 - 06.2026
- Managed daily operations, ensuring adherence to company policies and enhancing operational efficiency.
- Addressed customer inquiries and complaints, contributing to improved satisfaction and retention.
- Resolved escalated customer complaints in a timely manner.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
- Conducted regular performance evaluations, providing constructive feedback to team members.
- Delegated responsibilities to team members and ensured accuracy and organization in completed tasks.
- Implemented safety protocols to maintain a secure working environment.
Service Manager
Abate Pest Control
Cape Coral , FL
09.2021 - 01.2024
- Managed daily operations of pest control services and scheduling.
- Trained and supervised team members on service protocols and safety standards.
- Ensured compliance with local regulations and industry safety practices.
- Implemented quality control measures to enhance service delivery consistency.
- Resolved customer complaints in a timely manner.
- Developed training materials for new hires and ongoing employee development.
Service Manager
Hughes Exterminators
Cape Coral , FL
09.2017 - 09.2021
- Trained and supervised team members on service protocols and safety standards, fostering a knowledgeable and compliant workforce.
- Ensured compliance with local regulations and industry safety practices, promoting a safe service environment.
- Implemented quality control measures to ensure consistent service delivery.
- Resolved customer complaints promptly, enhancing overall satisfaction ratings.
- Coordinated customer service efforts to address inquiries and concerns, enhancing customer engagement and support.
- Developed training materials for new hires and ongoing employee development.
- Conducted regular team meetings to discuss performance metrics and share updates.
- Oversaw inventory management, including ordering and tracking supplies.
Education
High School Diploma -
Verona High School
Verona, NJ06-2000
Skills
- Operations management
- Compliance monitoring
- Risk management
- Performance evaluation
- Team leadership
- Customer engagement
Certification
- GHP -FL
- L&O - FL
- Fumigation - FL
- WDO - FL
Accomplishments
- Multiple Bonuses at Abate Pest Control for exceeding Sales Goals per Quarter
- 2017-2018 Hughes Exterminators Employee Of The Year
- Technical Advisor for other Branches Regarding Lawn and Ornamental Complaints
Timeline
Branch Manager
Hughes Exterminators
01.2024 - 06.2026
Service Manager
Abate Pest Control
09.2021 - 01.2024
Service Manager
Hughes Exterminators
09.2017 - 09.2021
High School Diploma -
Verona High School