Richa Joshi
Newark,DE
Summary
Compliance and operations professional with 6+ years' experience in healthcare staffing and regulatory environments, experienced with NHS, HIPAA, and GDPR frameworks. Led credentialing and onboarding for 500+ healthcare professionals and maintained 100% audit readiness through rigorous documentation, internal audits, and process controls. Skilled in risk identification, process optimization, audit preparedness, and advanced Excel/JIRA; currently building Governance, Risk & Compliance (GRC) expertise and seeking to transition into a Compliance Analyst or GRC-focused role within healthcare, life sciences, or corporate environments.
Overview
8
8
years of professional experience
Work History
Certified Pharmacy Technician
CVS Pharmacy
06.2025 - Current
- Support licensed pharmacists in dispensing medications, ensuring compliance with HIPAA and DEA regulations.
- Verify prescription details and maintain accurate patient profiles and insurance claims in line with regulatory standards.
- Assist with medication inventory management and ensure secure handling and storage of controlled substances.
- Participate in internal audits and contribute to maintaining audit-ready documentation for pharmacy operations.
- Communicate directly with healthcare providers and insurance companies to resolve compliance-related prescription issues.
Certified Pharmacy Technician
Rite Aid Pharmacy
03.2024 - 06.2025
- Ensuring regulatory compliance with HIPAA standards during all pharmacy operations, documentation, and communication.
- Maintaining accurate and secure prescription records aligned with internal quality standards and audit requirements.
- Supporting implementation of regulatory changes and participating in internal compliance training.
- Collaborating with pharmacists to identify and address potential risks in operational workflows.
- Career Break
- Relocated to USA
Assistant Operations Manager, Compliance Team Leader, Senior Compliance Officer, Compliance Officer
IMS People (Worked for client RX Plus, UK)
03.2018 - 11.2023
- Ensured compliance documentations with NHS framework agreements, healthcare regulations, and internal policies for recruitment of medical professionals.
- Managed onboarding and credentialing of over 500 healthcare staff, ensuring all documentation met legal and regulatory standards (e.g., Right to Work, DBS, immunization records, professional qualifications).
- Monitored changes in UK healthcare regulations (CQC, GDPR, NHSI) and updated internal processes accordingly.
- Conducted regular internal audits, spot checks, and file reviews to maintain 100% audit readiness and meet client/regulatory expectations.
- Collaborated with regulatory bodies and clients to resolve non-compliance issues and implement corrective actions.
- Trained recruitment consultants and candidates on compliance protocols and best practices.
- Maintained and improved systems for document management, regulatory reporting and quality assurance.
Education
Bachelor of Engineering - Information Technology
Gujarat Technical University
India07-2018
Skills
- Regulatory Compliance (HIPAA, GDPR, NHS)
- Governance, Risk & Compliance (GRC) Fundamentals
- Audit Readiness & Documentation Review
- Operational Risk & Quality Control
- Credentialing & Background Verification
- Data Governance & Accuracy Monitoring
- Internal Process Audits & Policy Enforcement
- Advanced Microsoft Excel (VLOOKUP, HLOOKUP, Pivot Tables, INDEX/MATCH, Macros, Data Validation, Conditional Formatting, Advanced Formulas), & JIRA
- Project Planning, Resource Allocation & Risk Mitigation
- Employee Training, Compliance Reporting & Leadership Development
- Risk Reporting & Operational Controls
- Performance Metrics & KPI Analysis
- Process Improvement & Compliance Management
- Currently Pursuing Project Management Certification
Timeline
Certified Pharmacy Technician
CVS Pharmacy
06.2025 - Current
Certified Pharmacy Technician
Rite Aid Pharmacy
03.2024 - 06.2025
Assistant Operations Manager, Compliance Team Leader, Senior Compliance Officer, Compliance Officer
IMS People (Worked for client RX Plus, UK)
03.2018 - 11.2023
Bachelor of Engineering - Information Technology
Gujarat Technical University